Customer Account Manager

Rocket Lab; Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A leading company in the aviation sector seeks a Customer Account Manager in Singapore to manage client strategies and enhance customer loyalty. The ideal candidate will have over 5 years of experience, strong negotiation skills, and knowledge in the aviation sector. This role emphasizes communication and leadership while driving financial performance and customer satisfaction.

Qualifications

• 5 years of working experience or more, preferably in the rotorcraft or aviation industry.
• Self-starter, solution-oriented with a proactive attitude.
• Knowledge in aviation gas turbines is advantageous.

Responsibilities

• Steer commercial strategies for overseas clients.
• Lead negotiations and ensure customer satisfaction.
• Prepare and manage sales forecasts and customer visits.

Skills

Interpersonal skills

Communication skills

Business acumen

Negotiation skills

Analytical skills

Education

Bachelor degree or equivalent

Tools

Microsoft Office

Job description

Customer Account Manager

Published 06.18.2025

Company : Safran Helicopter Engines Job field : Customer services and support Location : Singapore , Singapore Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Employees / Staff

# 2025-159435

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Published 06.18.2025

Job Description

Job Summary:

As an Account Manager, you will steer the short, mid and long term commercial strategies of your overseas clients' portfolio in accordance with the company strategy and 5-year plan.

Your primary targets will be:
- to increase Safran Helicopter Engines business, sales and market share
- to foster the loyalty of your customers, notably through the signature of service contracts
- to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market
- (up to 50% of the activity in the field – overseas, mainly in Asia)

To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers.


Job Description:

- Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months
- Lead all commercial negotiations in your market with existing customers & partners
- Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI's, etc.
- Pilot the cash collection from customers
- Participate in continuous monitoring of internal controls where necessary and ensure compliance
- Participate to all improvement initiatives with the rest of the department and other company departments
- Propose best commercial solution according to situation and customers' needs, in compliance with the contractual agreements and company commercial policies
- Draw up commercial offers factoring in the company's commercial policy
- Optimize contract margin and ensure profitability - CMI ( additional invoicing, commercial gesture, discount)
- Ensure overall Contract execution and contractual deliverables
- Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders
- Build up and manage 12 months sales forecast and ensure sales objectives are being followed
- Maintain and develop strong relationship with existing customers
- Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers
- Manage commercial gestures and discount with the customer(s) in accordance with Safran HE requirements/Policies
- Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool.
- Pilot contract renewals and lead all offers and contract reviews
- Leader for customer satisfaction through feedbacks and customer surveys



Education & Experience:

- Bachelor degree or equivalent
- 5 years of working experience or more, preferably in the rotorcraft industry or in the aviation industry

Job Requirements

Specific Skills and Knowledge Requirements:

- Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required
- Strong interpersonal & communication skills
- Strong business acumen with good data and analytical skills
- Strong negotiation skills
- Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage
- Microsoft Office knowledge is required (Excel, Powerpoint, Word)

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Locate your future workplace

Seletar Aerospace Link, Seletar, Central 797565

Singapore

Singapore

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100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families