Enable job alerts via email!
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
A leading company in the aviation industry is looking for a Customer Support Specialist to provide aftersales support and document KPIs effectively. The role requires managing customer inquiries professionally and coordinating logistics, ensuring a high level of service and compliance with organizational standards.
Job Summary:
Basic Salary: $3300 - $5000
Location: Changi North
Working hours: Monday - Friday, 8am - 5.18pm (Might need to standby 24/7 sometimes)
1 Year Contract (Renewable/Convertible) + Completion Bonus
Job Responsibilities:
Report to Customer Support Manager and support Business Development Directors on account related issues
Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
Administer and execute shipping, invoicing and other related logistic coordination
Document and maintain data integrity of sales records, customer records, etc in ERP
Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
Participate in marketing events planning and execution
Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc
Support 24/7 AOG hotline on a rotation basis (Will get additional allowance if on standby for this – will require to work on weekends and PH or overnight)
Occasional traveling to client's site required
Requirements:
Degree or Diploma in any discipline
Minimum two years related customer support experience (within aviation industry preferred) or experience as a client service representative
Good written, interpersonal and communication skills
Ability to multi-task, prioritize and manage time effectively
Good team player
Proficient with MS Office, with SAP experience as a plus
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.
Foo Kai Jing (Fiona)
Registration Number: R2199329
EA License No: 06C2859 (MCI Career Services Pte Ltd)