Customer Account Executive (Aviation)

MCi Career Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the aviation sector seeks a Customer Support Executive to support Business Development Directors. The role involves managing customer relations, producing reports, and ensuring compliance with organizational standards. Ideal candidates should have a Degree or Diploma and possess at least two years of relevant customer support experience.

Benefits

Completion Bonus

Additional allowance for standby

Qualifications

• Minimum two years related customer support experience (aviation industry preferred).
• Ability to multi-task, prioritize and manage time effectively.
• Good team player with excellent communication skills.

Responsibilities

• Support Business Development Directors on account-related issues.
• Maintain high professionalism in handling customer queries.
• Document and maintain data integrity of sales and customer records.

Skills

Communication

Interpersonal skills

Multitasking

Problem-solving

Education

Degree or Diploma in any discipline

Tools

MS Office

SAP

Job description

Job Summary:

• Basic Salary: $3300 - $5000

• Location: Changi North

• Working hours: Monday - Friday, 8am - 5.18pm (Might need to standby 24/7 sometimes)

• 1 Year Contract (Renewable/Convertible) + Completion Bonus

Job Responsibilities:

• Report to Customer Support Manager and support Business Development Directors on account related issues

• Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI

• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution

• Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence

• Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting

• Administer and execute shipping, invoicing and other related logistic coordination

• Document and maintain data integrity of sales records, customer records, etc in ERP

• Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports

• Participate in marketing events planning and execution

• Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc

• Support 24/7 AOG hotline on a rotation basis (Will get additional allowance if on standby for this – will require to work on weekends and PH or overnight)

• Occasional traveling to client's site required

Requirements:

• Degree or Diploma in any discipline

• Minimum two years related customer support experience (within aviation industry preferred) or experience as a client service representative

• Good written, interpersonal and communication skills

• Ability to multi-task, prioritize and manage time effectively

• Good team player

• Proficient with MS Office, with SAP experience as a plus

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Foo Kai Jing (Fiona)
Registration Number: R2199329
EA License No: 06C2859 (MCI Career Services Pte Ltd)