Curator [Club Lounge]

Mandarin Oriental, Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Mandarin Oriental, Singapore is seeking a Curator for its Haus 65 team, responsible for delivering exceptional guest experiences. This role involves overseeing operations at the club lounge, greeting guests, support with food and beverage, and ensuring high service standards. A diploma in relevant fields and strong communication skills are essential for this role in a luxurious environment.

Benefits

Learning & Development programmes

Complimentary nights at properties

Health benefits and wellness programmes

Retirement plans based on service length

Qualifications

• Possession of at least a Diploma or higher in relevant fields.
• Ability to work rotational shifts including weekends and holidays.
• Enjoyment of guest interaction in a fast-paced environment.

Responsibilities

• Oversee daily operations and coordinate guest requests.
• Deliver high-quality service and maintain service standards.
• Provide recommendations for entertainment and dining.

Skills

Communication

Interpersonal Skills

Guest Interaction

Attention to Detail

Education

Diploma in Business

Diploma in Hospitality

Diploma in Tourism

Diploma in Hotel Management

Job description

CURATOR (CLUB LOUNGE EXECUTIVE)

Mandarin Oriental, Singapore is looking for a Curator to join our Haus 65 team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore, the Curator is responsible for delivering personalised and seamless service to guests. Including overseeing daily operations, coordinating guest requests, and maintaining high service standards. The position reports directly to the Haus 65 Manager.

As a Curator, you will be responsible for the following duties:

• Delivering Legendary Quality Experience to all guests.
• Supporting food and beverage and rooms operations at the club lounge.
• Reviewing arrivals and ensuring preferences and needs are met.
• Greeting guests into their assigned rooms, ensuring all services are extended promptly and efficiently.
• Offering welcome refreshments, packing and unpacking, laundry, shoe-shine services, and other guest needs and requests.
• Providing recommendations for wine and dine, entertainment, tourist attractions, and concierge services.
• Curating MOWOW experiences for guests, resolving guest feedback, and serving daily amenities.
• Cooperating closely with in-room dining and housekeeping teams to ensure seamless private dining and cleaning experiences.
• Acting as a liaison for guests with other hotel departments, promptly responding to calls and emails, and communicating effectively.
• Addressing security incidents and complaints with the Head Butler and reacting proactively when appropriate.
• Familiarity with room amenities, layouts, facilities, and services available in the hotel.
• Promoting and upselling higher-category rooms and hotel F&B outlets.
• Assisting with departure arrangements and offering a fond farewell.
• Maintaining friendly rapport with guests to ensure repeat business and goodwill.
• Being well-versed with Mandarin Oriental Hotel Group’s goals and information.

What we expect from you:

• Possession of at least a Diploma or higher in Business, Hospitality, Tourism, or Hotel Management or equivalent.
• Good communication and interpersonal skills.
• Enjoyment of guest interaction and working in a fast-paced environment.
• Ability to work rotational shifts, including weekends and holidays.

Our commitment to you

• Learning & Development: We craft unique programmes for your growth at various career stages.
• MOstay: Enjoy complimentary nights and attractive rates at our properties worldwide as part of the #MOfamily.
• Health & Colleague Wellness: We offer health benefits and wellness programmes to support your wellbeing.
• Retirement Plans: We provide different retirement plans based on your service length and role.