CTRM Application Support Analyst - Commodities Trading Management Company

ENUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company specializing in energy trading & risk management seeks to hire a CTRM Application Support Analyst. In this role, you will provide technical support, engage in product implementations, and ensure customer satisfaction through effective communication and problem solving. Ideal candidates are self-starters with a strong technical foundation, excellent communication skills, and a background in database design and programming.

Qualifications

• 1-2 years experience in database administration and design, .NET, C#, and SQL desirable.
• Ability to write and analyze SQL queries.
• Background in C# or similar object-oriented languages a plus.

Responsibilities

• Provide technical support for the software product to clients globally.
• Contribute to product implementation and enhancements.
• Communicate with clients to understand requirements and assist in user acceptance testing.

Skills

Troubleshooting

Analytical Skills

Communication

Presentation Skills

SQL

Education

Bachelor’s degree in Business, Management Information Systems, Computer Science/Engineering or related field

Job description

About Us

Enuit is a growing company and technology leader in the energy trading & risk management space providing mission critical software platforms for natural gas, electricity, crude and refined product merchants such as utilities, refiners, producers, traders, and consumers. Enuit has the latest technology and is revolutionizing the development and deployment of Entrade, its flagship product, empowering clients to increase operational efficiency, to monitor and manage risk, and to increase profit margins along all aspects of their business from front to back. Entrade allows the traders, market and credit risk practitioners, operations and schedulers, and accountants to effectively manage a broad range of physically and financially traded commodities as well as the complex logistics operations associated with commodities such as natural gas, electricity, crude and associated refined products, coal, metals, and agricultural products to name a few. Headquartered in Houston, Texas, Enuit has projects throughout North America and Asia with opportunities popping up with a global partners across the globe.

Enuit seeks to hire a CTRM Application Support Analyst . As a CTRM Application Support Analyst, you will participate as a team member or as an individual to provide technical support service for the software product to our customers throughout the globe.

Description of the Opportunity:

• Contribute in initial product implementation, additional enhancement, and/or integration projects for Enuit clients in installing, configuring, testing and supporting such projects either onsite or remotely.
• Provide Entrade technical support to clients.
• Provide Entrade pre-sales support/demo/presentation to prospects and training to the clients.
• Design business processes that match client requirements and that are easily configured in Entrade, communicate objectives, and deliver the solution in an efficient manner to the client.
• Resolve issues and perform troubleshooting.
• Communicate with client to understand desired results and assist in the design and testing of user acceptance test cases to validate project delivery.
• Provide system and project documentation to the client.
• Ensure clear communication to development, technical and support resources, and with project management skills to assist in managing deliverables and expectations.
• Track support related issues and escalate to higher management for resolution if necessary.

Qualifications for consideration:

• Minimum of bachelor’s degree in Business, Management Information Systems, Computer Science/Engineering or related field
• One to two year’s experience related to database administration and design, .NET, C# and SQL is desirable.
• A self-starter with proven troubleshooting skills, analytical skills with acute attention to details.
• Resourceful and detail-oriented team player with great learning skills
• Excellent oral and written communication skills, presentation skills and the ability to train others.
• Ability to write and analyze SQL queries.
• Some background in C# or other similar object-oriented programming languages
• Familiar with common software development methodologies (Waterfall, Agile, etc)
• Traveling may be required occasionally
• Background in React.js or other similar front-end JavaScript frameworks will be an added advantage
• Some commodity/energy trading industry knowledge will be an added advantage
• Candidates without experience but with a solid technical foundation are welcome to apply