Cruise Train Experience Manager (Luxury Travel)

Our Client is a leading provider of luxury travel experiences, renowned for our exceptional service and attention to detail. With a portfolio that includes iconic cruise trains, we are committed to delivering unforgettable journeys that capture the essence of the destinations we serve. Join our team and be a part of our continued growth and success in the luxury travel industry.

About the role

Cruises & Trains:

• To develop a comprehensive plan to grow our IJ cruise business and establish the company's preeminent position in the high-end market.
• To negotiate with the cruises/trains to maximize commissions, marketing support, and staff training/fam trips.
• To manage all our cruise/train products, including presentation on websites and the Travel reservation system.
• To train all sales on cruises/trains.
• To work with marketing to promote any cruise/train products.

Hotels, DMCs, and other suppliers

• To constantly review & analyze our business volumes to our suppliers and make recommendations according to our business requirements & suppliers’ service quality.
• Manage and develop select suppliers’ relationships to ensure & improve the quality of service provided to us and build a mutually meaningful relationship in terms of rates, marketing support, and training/fam trips.

What we're looking for

• Significant experience (5+ years) in a senior hospitality or luxury travel management role, preferably within the cruise or rail industry.
• Proven track record of delivering exceptional customer service and creating unforgettable guest experiences.
• Strong leadership and people management skills, with the ability to motivate and develop a team of hospitality professionals.
• Excellent operational and project management skills, with the ability to oversee complex logistics and coordinate multiple stakeholders.
• Thorough understanding of the luxury travel market, industry trends, and best practices.
• Strong commercial acumen, with the ability to manage budgets, analyze data, and drive financial performance.
• Exceptional communication and interpersonal skills, with the ability to engage with guests, team members, and external partners.

What we offer

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement contributions, and paid time off.
• Opportunities for professional development and career progression within the group.
• A dynamic, collaborative, and supportive work environment that values innovation and creativity.