Cruise Product Planner

HONG THAI TRAVEL SERVICES (S) PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading travel services company in Singapore is seeking an Operations Manager to oversee booking and contracting processes. The successful candidate will have a minimum of 2 years in the travel industry and strong negotiation skills. Fluency in English and Chinese is essential, along with GDS and Microsoft Office knowledge.

Qualifications

• Minimum 2 years in the travel industry.
• Experience with product management and pricing.
• Good command of English and Chinese.

Responsibilities

• Oversee operations, including bookings and confirmations.
• Liaise with hotels and tour operators on contracts.
• Develop and prepare itineraries for inquiries.

Skills

Problem Solving

Customer Service

Negotiation

Contract Management

Microsoft Office (Word, Excel)

Tools

GDS (Sabre)

OB reservation system

Job description

Responsibilities

• Oversee operations, including bookings, confirmations, and voucher issuance.
• Liaise & Negotiate contract rates and terms: hotels, tour operators and special offers, while remaining in compliance with other relevant regulations, manage and maintain operators’ relationships along with contract administration.
• Collaborate closely with the Marketing department for brochures and collateral production.
• Develop and prepare itineraries and sales kits for inquiries, including air tickets, cruises (fly-cruise and home-port), tours and insurance.
• Provide training sessions for sales staff on cruise products
• Attend meetings / seminars & familiarization trips
• Assist with travel fair assignment

Skill Requirements

• Minimum 2 years in travel industry; experience with product management, contracting and pricing.
• Knowledge of Microsoft office word & excel are required
• Good command of both written and spoken English & Chinese, Chinese is preferable
• Familiar with GDS knowledge, Sabre reservation system, and OB reservation system.
• Problem Solving and Customer Service Skills
• Willingness to travel occasionally for trade shows, product contracting, planning and destination familiarization

(We regret that only shortlisted candidates will be notified)