CRM Executive

JIAHUA PACIFIC (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

A chemical industry company in Singapore is looking for a proactive CRM Executive to manage customer relationships and provide coordination support. The role involves maintaining accurate data, preparing sales forecasts, and collaborating with internal teams. Candidates should have a Bachelor's Degree, 3-5 years in CRM, and fluency in Mandarin Chinese. Proficiency in SAP and Salesforce is essential, alongside strong interpersonal skills and the ability to work independently. This position offers a dynamic work environment focused on enhancing customer satisfaction.

Qualifications

• 3–5 years of relevant experience in CRM, customer service, or commercial support, preferably in the chemical sector.
• Hands-on experience with SAP and Salesforce highly preferred.
• Strong understanding of customer requirements and commercial operations.

Responsibilities

• Manage customer relationship management activities and maintain accurate customer data.
• Prepare and monitor sales forecasts and customer demand.
• Build and maintain strong, long-term customer relationships.

Skills

Proficiency in SAP

Proficiency in Salesforce

Fluent in Mandarin Chinese

Strong presentation skills

Negotiation skills

Interpersonal communication

Education

Bachelor’s Degree in Business, Supply Chain, or related discipline

Tools

Microsoft Office

CRM systems

Job description

Job Summary

We are seeking a proactive and detail-oriented CRM Executive to manage customer relationships and provide commercial coordination support for the Singapore region. This role requires close collaboration with internal stakeholders and customers, strong proficiency in SAP and Salesforce, and relevant experience within the chemical industry. Proficiency in Mandarin Chinese is essential to support communication with Chinese-speaking customers and headquarters.

Key Responsibilities

• Manage customer relationship management activities for the Singapore region, including maintaining accurate customer data and executing sales forecasts using CRM systems.
• Prepare, update, and monitor sales forecasts, order pipelines, and customer demand in close coordination with sales and supply chain teams.
• Organise and attend customer meetings, prepare presentation and meeting materials, and ensure timely follow-up on agreed action items.
• Accurately identify and understand customer requirements, and coordinate with internal teams (sales, logistics, supply chain, and finance) to ensure efficient fulfilment.
• Manage customer accounts receivable, monitor credit status, and support timely collections to achieve annual sales performance and compliance targets.
• Ensure accurate and timely updates of customer, order, and forecast data in SAP and Salesforce.
• Support commercial reporting, customer performance analysis, and internal or external audits as required.
• Build and maintain strong, long-term customer relationships to enhance satisfaction, retention, and business continuity.

Requirements

• Bachelor’s Degree in Business, Supply Chain, or a related discipline.
• 3–5 years of relevant experience in CRM, customer service, or commercial support, preferably within the chemical or related industrial sector.
• Hands‑on experience with SAP and Salesforce is highly preferred.
• Strong understanding of customer requirements, order management, and commercial operations.
• Fluent in English and Mandarin Chinese (spoken and written) to liaise effectively with Chinese‑speaking customers and internal stakeholders.
• Ability to work independently, manage multiple customer accounts, and meet deadlines in a fast‑paced environment.
• Strong presentation, negotiation, and interpersonal communication skills.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word) and CRM systems.