CRM & Business Analyst

Rocket Lab; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the aerospace sector is seeking a CRM & Business Analyst to enhance their customer engagement through insightful market analysis and business forecasting. The role involves supporting sales campaigns and ensuring effective fleet management through advanced analytical tools. The ideal candidate will have a Bachelor's degree, strong analytical skills, and experience with tools like PowerBI and Excel.

Qualifications

• Experience in the aerospace industry is a plus.
• Proficiency in Microsoft Excel (advanced).
• Be a self-starter and team player.

Responsibilities

• Lead market analysis and performance reviews.
• Support business development with data insights.
• Maintain and improve business forecasting models.

Skills

Market analysis

Forecasting

Fleet management

Data analysis

Microsoft Excel

VBA programming

PowerBI

Organizational skills

Communication skills

Education

Bachelor's degree in a related discipline

Tools

CRM Tools

PowerBI

Job description

CRM & Business Analyst

Published 07.09.2025

Company : Safran Helicopter Engines Job field : Sales & Marketing Location : Singapore , Singapore Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Employees / Staff

# 2025-160449

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Published 07.09.2025

Job Description

As part of the sales and customer support department, you will be in-charge of market analysis and forecasting, fleet management and business performance review to support our customer engagement efforts. You will be leading our business analysis with existing tools such as PowerBI and CRM.

RESPONSIBILITIES

You will report to the Head of Business Development and work closely with the business development team on new sales campaigns and projects. You will support the team by providing market intel and analysis and pricing benchmarks to secure the contract. You will lead the fleet management and forecast of existing major contracts to improve profitability.


BUSINESS AND MARKET ANALYSIS
• Gather market intel and perform market study to develop business in key strategic markets
• Support new sales campaigns and projects
• Analysis of key business parameters including sales forecast, aircrafts deliveries, flight hours and contract profitability to achieve company objectives
• Fleet management and forecast of major contracts to improve fleet availability and contract performance
• Implement and lead regular contract performance review with the Account Managers
• Support the management in business reporting and planning to headquarters

MID-TERM FORECASTING
• Lead the mid-term forecasting and budgeting exercise by consolidating actionable market intel
• Prepare and maintain up-to-date market analysis model to support the management in charting new business strategies

TOOLS AND PROCESS IMPROVEMENT
• Maintain and improve existing analysis models for better efficiency and accuracy in business forecasting
• Create and maintain data dashboards using the Customer relation management (CRM) tool and PowerBI

Job Requirements

• Bachelor's degree in a related discipline
• Experience in the aerospace industry will be a plus point
• Proficiency in Microsoft Excel (advanced), VBA programming and PowerBI
• Be a self-starter, fully independent and autonomous with the ability to adapt to different tasks and objectives
• Be a team player and work with different functional teams and stakeholders to achieve a collective target
• Attention to detail, strong organizational skills and ability to prioritize with changing organizational needs
• Excellent written and verbal communications skills

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Locate your future workplace

Seletar Aerospace Link, Seletar, Central 797565

Singapore

Singapore

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See All

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families