CRM Application IT Manager (Oracle Fusion)

Adecco Personnel Pte Ltd.; Singapore; On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic CRM Application IT Manager to lead the development and management of a cost-effective CRM system. This role involves collaborating with customer service teams to implement solutions, managing reporting, and driving multiple application projects. The ideal candidate will have extensive experience in CRM software, particularly Oracle Fusion, and a strong background in project management. This is a fantastic opportunity to make a significant impact in a reputable semiconductor company, ensuring user satisfaction and operational excellence.

Qualifications

• 8+ years of experience in IT management with a focus on CRM systems.
• Proven track record in leading global site implementations.

Responsibilities

• Lead the planning and management of a cost-effective CRM system.
• Oversee a team of analysts and developers for smooth project delivery.

Skills

CRM Software

Oracle Fusion

Project Management

Team Leadership

Education

Bachelor's Degree in IT or related field

PMP or SCRUM Master Certification

Tools

Oracle Fusion

Job description

Adecco is partnering with an established semiconductor company and they are looking for a CRM Application IT Manager (Oracle Fusion) to join the Team!

The Job:

• Lead the planning, development, and management of a cost-effective CRM system to support business needs.
• Work closely with customer service teams to implement CRM solutions, manage reporting, and provide analysis.
• Lead a team of analysts and developers to drive and manage multiple application projects, ensuring smooth delivery of functional services across the organization.
• Provide regular and ad-hoc reporting, manage the support backlog, and oversee operational tickets, prioritize and resolve issues as necessary.
• Document business requirements, process flows, and create training materials while ensuring compliance with the company's architecture.
• Monitor service level performance, address user satisfaction issues, and prepare project development cost estimates and schedules.

Requirements:

• The candidate should have at least 8 years of relevant experience, including 3 years in a managerial role overseeing global site implementations.
• Experience with CRM software, particularly Oracle Fusion, and knowledge of the Manufacturing, Electronics, or Semiconductor industries are preferred.
• A background in project management, ideally with PMP or SCRUM Master certification, is also required.

Lim Jia Yi
EA License No: 91C2918
Personnel Registration Number: R24119814