Crew Management Partner

Oceanic; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a leading maritime company as a Crew Management Partner, where you will play a crucial role in ensuring the smooth operations of crew management within the fleet. With a focus on delivering excellent service, you will collaborate with various stakeholders to meet contractual obligations and enhance performance. This role offers significant opportunities for career growth and personal development in a dynamic industry. Be part of an organization that values talent and is committed to excellence in service delivery.

Benefits

Competitive salary

Career growth opportunities

Personal development programs

Qualifications

• 5+ years in the Maritime or Shipping industry.
• Strong analytical and organizational skills required.

Responsibilities

• Manage crew operations and ensure service delivery meets KPIs.
• Collaborate with Fleet Managers and Crew Management for performance.

Skills

Crew Operations

Customer Service

Analytical Skills

Organizational Skills

Team Leadership

Communication Skills

Tools

ShipSure

Job description

Job Details: Crew Management Partner

Location: Singapore

Employment Type: Permanent

Vacancy No: VN14673

Company Overview: As a global leader in ship management and marine services, V. adds value to vessel operations worldwide. We specialize in crew management, recruitment, ship management, technical services, and support management and commercial services. Our core values—We Care, We Collaborate, We Challenge, We are Consistent, We Commit, and Deliver—are central to our strategy of Investing in Talent. We seek talented individuals who embody these values and are committed to delivering excellent service to our stakeholders.

Overall Purpose of the Job

This role is responsible for the flawless delivery of crew management and crewing operations within the assigned fleet.

Key Responsibilities and Tasks

• Collaborate with the Fleet Cell and Crew Management Centre to ensure service delivery meets contractual obligations and escalate issues as necessary, starting from onboarding new customers/fleets.
• Serve as the primary contact for crew matters between Fleet Managers and Crew Management, supporting onboard performance and procedures.
• Ensure Crew Management meets KPIs agreed with customers and Fleet Cell, including budget responsibilities.
• Schedule and report on service performance and budget reviews, recommending improvements.
• Manage crewing budget elements, report, and negotiate with customers alongside the Fleet Manager.
• Identify crew retention risks proactively and work with stakeholders to mitigate issues.
• Ensure diligent use of ShipSure as the system of record for all crewing activities.
• Assist Vessel Coordinators in planning crew changes.
• Handle industrial relations for the assigned fleet.
• Support HSSEQ in accident investigations related to crewing and implement corrective actions.

What can I expect in return?

V. Group offers a competitive salary and benefits package, along with significant opportunities for career growth and personal development. Join a leading maritime company with exciting future plans.

Essential Requirements

• At least 5 years of experience in the Maritime or Shipping industry, as a supplier, manager, or owner.
• Comprehensive knowledge of Crew Operations.
• Customer service experience and mindset.
• Strong analytical and organizational skills.
• Ability to collaborate effectively and influence change.
• Excellent communication skills and team leadership qualities.

Desirable

Application deadline: 25 May 2025

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Design, Art/Creative, and Information Technology
• Industry: Maritime Transportation