Crew, Guest Experience (Singapore Oceanarium)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading entertainment and resort destination is seeking Guest Services Associates to provide exceptional experiences at front-gate admissions. This role involves ticketing, cash handling, and ensuring guest satisfaction in a vibrant and dynamic environment. Ideal candidates will have relevant educational backgrounds and the ability to work flexible hours in various weather conditions.

Qualifications

• Educated to GCE N/O/A Levels or equivalent.
• Certificates or diplomas in relevant fields are an advantage.
• Experience in customer service roles preferred.

Responsibilities

• Deliver positive guest experiences at front-gate.
• Ensure show readiness and perform ticketing transactions.
• Assist guests with queries and support administrative duties.

Skills

Customer Service

Cash Handling

Communication

Education

GCE N/O/A Levels

ITE Certificate in Tourism

Diploma in Tourism

Job description

Responsible for delivering the highest standards of exemplary guest services experience consistently at front-gate and in accordance with the standards and requirements set by Resorts World Sentosa.

Providing a welcoming front-gate experience at ticketing booth and ensuring guests have valid tickets for the admission for Singapore Oceanarium.

Job Responsibilities:

• Deliver positive guest experience for guests by making their day a pleasant memorable one

• Ensure show readiness of the parks

• Perform accurate ticketing transactions and admission requirements

• Meticulous in fulfilling cash handling and redemptions as accordance to department’s SOPs

• Supporting administrative duties and ad-hoc assignments as required

• Assisting guests with queries and feedbacks

• Able to work both in an indoor and outdoor environment

Job Requirements:

• GCE N/O/A Levels, ITE Certificate or Diploma in Tourism or any other relevant discipline

• Able to perform shift work, and willing to work during evenings, weekends and public holidays.

• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.