Crew, Ambassadors (Singapore Oceanarium)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for a guest engagement specialist for the Singapore Oceanarium. The role involves interacting with guests, conducting presentations, and facilitating events. Ideal candidates will have a Diploma in Hospitality & Tourism or strong presentation skills, ensuring memorable experiences for all visitors.

Qualifications

• Minimum diploma, preferably in Hospitality & Tourism.
• Strong presentation skills or GCE 'O' levels considered.
• Ability to handle marine animals safely.

Responsibilities

• Engage aquarium guests, providing detailed information.
• Facilitate educational activities and public tours.
• Assist with special events and manage guest traffic.

Skills

Presentation Skills

Communication Skills

Customer Service

Education

Diploma in Hospitality & Tourism

GCE ‘O’ Levels

Job description

Job Responsibilities:

• Proactively greet, assist, and engage aquarium guests in a professional and welcoming manner.

• Enhance the guest experience by providing detailed and accurate information about Singapore Oceanarium (SGO), including events and activities happening in the aquarium.

• Facilitate a variety of programs and educational activities/presentations in and around the aquarium.

• Host programmes, small-scale events and conduct public tours.

• Assist with special events operations such as seminars, weddings, and corporate dinners.

• Manage activities at various workstations or themed events to ensure smooth operations in SGO.

• Perform and/or escort animated characters at SGO and participate in photo opportunities as per operating procedures.

• Lift and move crowd control equipment before, during and after the special events, as required.

• Manage guest traffic, including walk-in guests, group and school tours, events, and meeting attendees etc.

• Assist in ensuring SGO is a safe, clean, and welcoming environment, including properly securing the attractions during closing time, reporting all safety issues to the appropriate personnel, and participating in regular light cleaning.

• Handle ticket sales using a Point-of-Sale System, including maintaining inventory, conducting monetary and credit card transactions, if required.

• Participate in on-going professional development opportunities and training.

Job Requirements:

• Minimum Diploma, preferably in Hospitality & Tourism, or related field.

• Candidates with GCE ‘O’ levels or above with strong presentation skills will also be considered.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

• Comfort with delivering presentations and public talks.

• Ability to safely handle marine animals at touch pools in accordance with proper protocols.

• Strong verbal and written communication skills, with the ability to interact in an attentive, friendly, courteous, and service-oriented manner with guests and team members.

• Ability to withstand extended periods of walking and standing.

• Flexibility to perform shift work, including evenings, weekends, public holidays, and late nights, and to work in both indoor and outdoor environments.