Credit Control Manager (Auto Finance/Lending)

Responsibilities:

1. Credit Management:
   • Develop and implement robust credit control policies and procedures to mitigate risks associated with credit sales.
   • Conduct regular assessments of customer creditworthiness and financial status.
   • Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.
2. Collections Management:
   • Oversee and manage the collections process, ensuring timely collection of payments from customers.
   • Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
   • Coordinate with the finance team to reconcile discrepancies related to customer accounts.
3. Team Leadership:
   • Lead, mentor, and develop a team of credit control and collections officers, fostering a high-performance culture.
   • Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.
4. Customer Relationship Management:
   • Build and maintain strong relationships with customers to facilitate effective communication regarding payment issues.
   • Address customer inquiries and disputes in a professional manner to resolve issues promptly.
5. Reporting and Analysis:
   • Prepare regular reports on collections performance and aging for senior management.
   • Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.
6. Compliance and Risk Management:
   • Ensure compliance with relevant laws, regulations, and industry standards relating to credit management and collections.
   • Identify potential risks related to credit policies and adjust strategies accordingly.
7. Collaboration:
   • Work closely with various departments, including sales and finance to align credit control initiatives with overall business goals.
   • Participate in cross-functional projects and initiatives to optimize operations.

Requirements:

• Degree in Finance, Accounting, Business Administration, or a related field.
• Proven expertise in auto finance, factoring, unsecured lending, and property-backed loans.
• Proven experience (minimum 5 years) in credit control and collections management, with at least 3 years in a supervisory or team lead role.
• Strong understanding of credit management principles, financial analysis, collection techniques and legal compliance.
• Excellent negotiation and communication skills, with the ability to interact effectively with customers and colleagues.
• Proficient in MS Office.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to lead and motivate a team, fostering a collaborative work environment.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to celeste.wong@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann