Credit Analyst (Customer Service) 6 months contract

Responsibilities:

• Manage written-off portfolio to meet the individual and team performance targets.
• Contact Customers to negotiate payment arrangements that will ensure maximum recovery and reduce credit lost for the bank.
• Review Customers' profiles and recommend appropriate remedial actions, including legal actions, composite settlement negotiations, recommend for SKIP tracing and/or bankruptcy.
• Deliver excellent quality service to Customers to achieve total Customer satisfaction.
• Resolve and follow up on Customer complaints and queries within stipulated timeframe.
• Proactively identify issues, irregularities and emerging risks, taking swift action to provide resolution.
• Ensure compliance with Group Policy and Standards, local laws and regulations of the Bank.
• Prepare letters (i.e. Reminder Letters, Statement of Account, Settlement Letter, etc.).
• Engage in digitalisation and leverage data analytics tools to provide contextualised insights, and to improve performance and processes.
• Drive and provide support on continuous improvements and achieve best practices, using Agile Methodology, digital innovation, automation and proactively work towards risk mitigation.
• Work and collaborate with the team to achieve team's goals and performance.

Requirement:

• Bachelor's degree in Banking, Finance, or a related field.
• Minimum 6 months of experience in Credit Analyst or related role.
• Must have excellent proficiency in Microsoft Excel.
• Able to work in a fast-paced and rapidly changing environment.
• Good organizational and time management skills.

Interested Applicants: please email your resume to rupa.kankariya@manpower.com.sg (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

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