Creative Marketing & Customer Experience Executive

DELCIE'S DESSERTS AND CAKES PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at an innovative dessert company where creativity meets customer engagement! As a Creative Marketing & Customer Experience Executive, you will shape the brand's online and in-store presence, crafting compelling content and ensuring memorable customer interactions. This multifaceted role offers the chance to design dynamic marketing campaigns, engage with customers directly, and foster community relationships. Enjoy a collaborative atmosphere with opportunities for growth and a focus on healthy, guilt-free desserts. If you’re passionate about marketing and customer experience, this is the perfect opportunity for you!

Benefits

Full insurance packaging

Staff discount on desserts

Creative and collaborative atmosphere

Qualifications

• Hands-on experience in digital marketing and content creation.
• Retail management experience with a focus on customer engagement.

Responsibilities

• Develop and execute digital marketing campaigns across various platforms.
• Lead customer interactions in-store for exceptional experiences.
• Analyze marketing data to refine strategies and enhance results.

Skills

Digital Marketing

Content Creation

Social Media Management

Customer Engagement

Retail Management

Job description

Location: 34 Whampoa West #01-83, Singapore 330034

Work Week: 5.5 Days

Are you passionate about marketing, customer engagement, and creativity?

Are you excited about taking ownership of a brand’s voice, both online and in person? If you love creating engaging content and connecting with customers in a retail setting, we want YOU to be part of our dynamic team!

At Delcie’s Desserts & Cakes, we are known for our guilt-free, health-conscious desserts. As a Creative Marketing & Customer Experience Executive, you will play a key role in shaping our brand’s presence both online and in-store, providing a seamless experience to our customers and making every interaction memorable.

What You’ll Do:

1. Creative Marketing & Content Creation:

• Develop and execute dynamic digital marketing campaigns across social media, email, and search engines to tell our brand story.
• Create eye-catching content—graphics, ads, videos, blogs, and testimonials—that reflects our values and resonates with our audience.
• Manage and optimize social media accounts and content to drive engagement and brand visibility.
• Design marketing materials such as posters, flyers, and email templates for promotions and seasonal campaigns.

2. Customer Experience & Retail Engagement:

• Lead customer interactions in-store, ensuring every customer has an exceptional experience with personalized service.
• Manage sales over the counter, cashier operations, and inventory management to ensure smooth daily operations.
• Create memorable experiences in-store through promotions, product demonstrations, and engagement initiatives.
• Oversee visual merchandising and ensure our retail space accurately reflects our brand image.
• Help plan and promote seasonal launches, pop-up events, and brand collaborations to drive foot traffic and sales.

3. Community Engagement & Brand Advocacy:

• Foster relationships with health, wellness, and lifestyle influencers to extend our reach and increase brand awareness.
• Organize and promote events such as workshops, baking challenges, and community-driven initiatives to strengthen our brand community.
• Work with media and PR teams to secure opportunities for brand visibility in the public space.

4. Performance & Growth Strategy:

• Analyze marketing data, customer behavior, and performance metrics to refine strategies and enhance results.
• Assist with the marketing budget and ensure resources are used efficiently to generate the highest ROI.

What We’re Looking For:

• Creative and customer-focused: You thrive in creating both digital content and memorable in-store experiences.
• Hands-on experience in marketing: You’re comfortable managing social media accounts, creating content, and driving engagement.
• Retail management experience: You’re excited about working directly with customers and handling sales and inventory in a retail environment.
• Organized and proactive: You can juggle multiple responsibilities, stay on top of deadlines, and keep things running smoothly.
• Passion for food and wellness: You believe in the power of healthy eating and are passionate about sharing that message through creative marketing.
• Team player: You’re collaborative and enjoy working with others to bring ideas to life.

Why This Role Rocks:

• Dynamic, multi-faceted role: Be at the intersection of digital marketing and customer service. It’s not just a job; it’s a chance to make an impact both online and in person.
• Room for creativity: You’ll have the freedom to design campaigns, engage with customers, and bring new ideas to life.
• Opportunities to grow: With exposure to both retail operations and marketing, you’ll gain valuable experience in all aspects of brand-building.
• Employee perks: Full insurance packaging + staff discount off all our delicious desserts and enjoy the creative and collaborative atmosphere of a passionate team.