Corporate VIP Travel Consultant

Traveltechessentialist; Singapore; On-site; SGD 4,200 - 6,400; Full time

Benefits offered by this job

Generous remuneration structure

Fun and energetic culture

Work-life balance

Travel perks

Career growth opportunities

Flexible working arrangement

Recognition programs

Love for travel

Job summary

FCM is seeking a Corporate VIP Travel Consultant in Singapore to handle business travel arrangements, including air, hotel and ground transport, leveraging a global network for the best prices. You will craft tailored itineraries, manage PNRs, and ensure compliant service delivery for high-profile corporate clients.

You will follow procedures, maintain client profiles, and apply diplomacy to engage stakeholders at various levels within client organizations.

Qualifications

• Proven experience in corporate travel operations and client management.
• Ability to build Passenger Name Records (PNRs) and profiles for complex itineraries.
• Strong knowledge of air, hotel, car and ground transport booking processes.

Responsibilities

• Assist corporate clients with air, car, hotel and ground transport reservations.
• Build and manage PNRs and profiles following company procedures and guidelines.
• Demonstrate diplomacy when communicating with clients at all organizational levels.
• Keep up-to-date with travel destinations and GDS knowledge to provide top-tier service.

Skills

Communication

Customer service

Travel industry knowledge

Diplomacy

Tools

GDS

Job description

Corporate VIP Travel Consultant

Job no: 532856

Brand: FCM

Work type: Full time

Location: Singapore

Categories: Operations and Logistics

Are you looking to start with a new opportunity in the travel industry?

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About the Opportunity

As a Corporate VIP Travel Consultant, your opinions are highly valued by our busy corporate clients. You are the expert who will assist our clients with business travel arrangements including air, car, hotel, and ground transportation reservations by suggesting the best solutions to them. This is backed by the reach and negotiating power of a global company, we are able to source the most competitive daily prices on airfares, car rentals and hotels for our Corporate Travelers. Every request is unique and tailored to our client’s requirement thus no two cases are the same!

On top of that, you need to

• Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles, ticketing, tickets exchanges/changes, booking hotels and cars in GDS.
• Able to relate to clients at various levels within their organizations using diplomacy and tact
• You will need to bring in prior experience in Corporate operations environment, with experience in ticketing, scripting, changes and exchanges to complex multi-segment international fares and Passenger Name Records (PNR's).
• Demonstrating a strong curiosity in keeping yourself updated with travel destinations, strong communication skill, possess excellent geography and GDS knowledge are second nature to you. This will empower you to provide our clients with a world class customer service experience.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

• Generous remuneration structure and a highly competitive salary

• Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself

• Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

• Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

• A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

• Enjoy the freedom and flexibility with our Flexible Working Arrangement

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We’d love to hear from you if you have...

Are you ready to elevate your career in travel management? Apply with FCM today!

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