Corporate Transformation Director

Manulife; Singapore; Hybrid; SGD 220,000 - 360,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Manulife is seeking a Corporate Transformation Director/Lead to drive strategic initiatives across insurance functions including distribution, operations, underwriting, claims and customer experience. You will partner with senior leaders to define roadmaps, lead cross-functional programs and deliver measurable ROI.

In this role, you’ll champion change, design scalable lean-agile solutions, and advance a culture of continuous improvement in a complex, fast-evolving environment.

Qualifications

• Deep understanding of insurance business models, distribution, operations, and regulatory environments.
• Experience leading large-scale transformation programs across multiple functions.

Responsibilities

• Define and translate enterprise strategy into actionable roadmaps.
• Lead cross-functional programs delivering measurable outcomes and ROI.
• Champion change management and drive adoption across the organisation.
• Establish KPIs and ensure timely delivery of transformation initiatives.

Skills

Insurance domain expertise

Strategic leadership

Change management

Stakeholder engagement

Data-driven decision making

PMO/Agile familiarity

Education

MBA or related master's degree

10+ years transformation/strategy experience

Tools

PowerPoint

Excel

Word

PMO tools (MoP/PMP)

Job description

We are seeking a dynamic and experienced Corporate Transformation Director/Lead, to lead strategic transformation initiatives across our business. This role requires a seasoned, hands-on professional with deep subject matter expertise across core insurance business functions, including distribution, operations, underwriting, claims, and customer experience. The ideal candidate will be a trusted advisor and change agent, capable of driving innovation, process re-engineering and cultural transformation, in a complex fast evolving environment.

This role reports to the Chief Transformation Officer and is responsible for advancing the change and transformation agenda across the organisation.

Position Responsibilities:

Strategic Leadership

• Partner with senior leaders to define and translate enterprise strategy into actionable roadmaps and initiatives.

• Lead cross-functional programs that drive measurable business outcomes, including operational efficiency, customer-centricity, and innovation.

• Provide subject matter expertise, including industry best practices and thought leadership to drive transformation initiatives across the business

• Working with PICs in researching key trends (markets, products, business, and technology) and conducting ongoing market & business analysis to support decision-making & identify new growth & transformational initiatives to further drive customer & operational success.

Process Re-engineering & Innovation

• Identify and implement opportunities for process optimization and automation across functions and business.

• Design and implement scalable solutions using lean, agile, and design thinking methodologies, aimed at improving distributor, customer and employee experiences.

Change Management

• Champion a change mindset across the organisation, fostering agility, innovation and culture of continuous improvements.

• Develop and execute change management strategies to ensure adoption and sustainability of transformation initiatives.

Performance & Value Delivery

• Establish KPIs and success metrics to track progress and impact.

• Ensure timely delivery of transformation programs with clear ROI and stakeholder alignment.

Stakeholder Engagement

• Build strong relationships with internal and external stakeholders to foster collaboration and buy-in.

• Act as a trusted advisor to business leaders, providing insights and recommendations.

Accountabilities (Individual/Shared)

• Strategic Alignment of Projects: Ensure project objectives align with strategic priorities and portfolio goals, including validating scope and expected outcomes during intake and planning phases.

• Risk and Issue Management: Escalate risks and issues that may impact delivery or strategic outcomes. They collaborate on mitigation strategies and contingency planning.

• Stakeholder Engagement and Communication: Ensure consistent messaging and updates across stakeholder groups. Influence communication plans and engagement strategies to maintain alignment and support.

Required Qualifications:

• Deep understanding of insurance business models, distribution, operations, and regulatory environments.

• Experience across multiple functions such as underwriting, claims, distribution, and customer service.

• Proven track record in leading large-scale transformation programs, with hands-on experience managing complex programs.

• Strong background in process re-engineering, digital enablement, and operational improvement, with view on emerging trends in insurance.

• Strong problem-solving skills with the ability to translate strategy into execution.

• Data-driven decision-making and performance measurement.

• Exceptional communication and influencing skills.

• Ability to lead through ambiguity and drive cultural change.

• Expertise in managing complex, multi-stakeholder programs.

• Proficiency in project management tools and methodologies (Agile, Lean Six Sigma, etc.).

Preferred Qualifications:

• Bachelor’s or Master’s degree in business, Strategy, Engineering, or related field (MBA preferred).

• 10+ years of hands‑on experience in transformation, strategy, or consulting roles within insurance or financial services.

• Experience working in regional or global environments with diverse teams.

• Stakeholder management: effectively collaborate & work alongside senior members of the organization within both local and regional capacities to drive the successful execution of transformation initiatives.

• Communication: excellent speaking and writing skills are required to convey key messages in a succinct manner.

• PowerPoint, Word and Excel: Advanced skills on PowerPoint with the ability to tell a story and sell a message. Can analyze large quantities of data, generate charts in Excel.

• Ability to translate what the data is saying into applicable and useful information.

• Knowledge of enterprise PMO, PMO governance

• Project management: experience executing projects by developing deliverables timelines and effectively managing stakeholders. PMP, Management of Portfolios (MoP) and/or Agile qualifications are preferred but not a must have.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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