Corporate Security Specialist

Bank of America; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global financial institution in Singapore is seeking a Physical Identity & Access Management specialist to support Access Control Representatives and manage operational functions. The ideal candidate has over 2 years of technical customer service experience, is proficient in MS Office, and possesses strong communication and analytical skills. This role also offers opportunities to improve business processes and drive efficiencies.

Qualifications

• Professional demeanor with customer focus.
• Highly organized, motivated self-starter.
• Ability to query, review, and manipulate data.

Responsibilities

• Support Access Control Representatives and service technicians.
• Act as an operational administrator for access control systems.
• Assist card access control application manager with improvements.

Skills

Confident communication skills

Excellent analytical skills

Ability to adapt to rapid changes

Education

2+ years of technical customer service/operational experience

Tools

MS Office (Word, PowerPoint, Excel, SharePoint)

Adobe Photo Shop

Basic SQL knowledge

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role will play a key part in effectively executing initiatives related to the Physical Identity & Access Management (PIAM) team.This person will be responsible for continually improving business processes and driving efficiencies where possible.Additionally, this role will include specific functions within the governance of ACR processes, playbooks and reoccurring routines that monitor adherence to policies and standards.

Responsibilities:

• Supports Access Control Representatives, service technicians and end-users via phone, email or remote capabilities with training, questions or issues. Follow-up, resolve, and escalate issues to management when appropriate.
• Acts as an operational administrator with elevated permissions for the bank’s physical access control system and other dependent systems to include reporting.
• Engages security service providers during system outages and assists in troubleshooting.
• Works to ensure the accuracy of access groups alignment within the card access control platform
• Works directly with functional team manager and/or the GCS Security Technology Governance lead to ensure the completion of assigned monthly governance requirements pertaining to the PIAM Program.
• Assists the card access control application manager with determining needed improvements and when necessary, ensuring the completion of enhancements.
• Participates in the completion of projects and initiatives above and beyond business-as-usual efforts when needed.

Required Skills:

• Confident communication skills
• Ability to adapt to rapid changes in priorities and demand
• Manages risk effectively
• Excellent analytical skills, with significant attention to detail
• Manages risk effectively
• Efficiently handle multiple priorities from different sources

Required qualifications

• 2+ years of technical customer service/operational experience; customer focus and professional demeanor
• Proficient in MS Office: Word, PowerPoint, Excel, and SharePoint
• Highly organized, motivated self-starter who can deliver results with minimal direction
• Team-orientation, flexibility, with a receptiveness to change
• Strong, confident presentation skills with the ability to synthesize information and communicate clearly and succinctly with stakeholders
• Ability to query, review, and manipulate data

Desired Skills:

• Card Access Control experience
• Symmetry (AMAG) experience
• Proficient in Adobe Photo Shop
• Basic SQL knowledge
• Technology, Risk or Compliance background