Core Operations Specialist

Visa; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading payment technology company in Singapore is seeking candidates for a Core Operations role. The position involves processing high volume client payments and ensuring operational efficiency. The ideal candidate possesses attention to detail, strong communication skills, and the ability to work in a fast-paced environment. Previous experience in a banking or fintech environment is welcomed but not essential.

Qualifications

• Ability to process high volume data efficiently.
• Experience in a fast-paced environment.
• Willingness to learn about payments and operational processes.

Responsibilities

• Process high volume client payments accurately.
• Ensure timely completion of tasks in accordance with SLA.
• Identify and escalate operational issues impacting payments.

Skills

Attention to detail

Ability to follow processes

Strong communication

Organisational skills

Numeracy

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What’s it all about?

Our Core Operations department within Payment Operations is looking for committed individuals to support with the processing of incoming and outgoing funds and ensuring all clients receive the best possible service.

You will be working with our Core Operations Teams based in Singapore, reporting into our Core Operations Team Leader.

What we expect of you, day to day:

• Processing high volume Client Payments in our inhouse back-office system and third party banking portals
• Maintaining high accuracy and quality while inputting Client beneficiary information.
• Complete Know Your Customer (KYC) sender classifications on incoming funds and permitted country checks for our Collections and Receipts Flows
• Identify and escalate any operational issues impacting client payments, ensuring they are resolved as quickly as possible.
• Ensure all incoming funds and outgoing payments reach our clients as efficiently as possible with no delays.
• Develop and maintain adequate knowledge of internal systems/processes and a sound understanding of external payments networks.
• Handle your time optimally, completing all tasks within SLA

Work as part of a global team, embodying our values of communication and collaboration.

Qualifications

• Ability to follow processes provided during training
• Complete large volume data entry tasks with attention to detail and is able to work in a methodical manner
• The ability to complete tasks within agreed timeframes
• Ability to work in a fast paced environment with multiple tasks and workstreams
• Strong communication, numerate, organised, and hardworking
• Previous payments or operational processing experience in a banking or fintech environment would be welcomed but is not crucial

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.