Coordinator, Mail & Package Operations

Job Responsibilities

Administrative Functions

• Ensure all team members adhere to the standard operating procedures and policies.
• Observe department's Standard Operating Procedures.
• Be equipped with relevant product operating knowledge of various IT systems and office equipment.
• Work towards the company mission and vision to meet customer satisfaction and exceed expectations for return patronage.
• Maintain the highest standard of service to provide customer satisfaction and the best possible customer experience.
• Handle customer requests tactfully, including offering alternative solutions when services requested are unavailable.
• Strive to meet and exceed customers' expectations with prompt and reliable services. Handle dissatisfied customers and rectify their complaints to satisfy their needs.
• Provide general secretarial support to clients.
• Deal with enquiries via walk-ins, calls, and email.
• Ensure a smooth running of the Centre and its day-to-day operations.
• Perform cashiering duties during shifts.
• Maintain cleanliness of working areas and be involved in energy conservation.
• Update Centre's daily and monthly revenue.
• Have basic knowledge of property information.
• Maintain physical stamina and a proper mental attitude to handle job functions and provide customer service at events.

Departmental Functions

• Ensure excellent service is provided to customers in a prompt, friendly, and courteous manner.
• Assist in the overall management of Centre's operations including opening and closing procedures.
• Responsible for incoming and outgoing mails and courier consignments, including processing, sorting, packing, and delivering; taking inventory of storage goods and ordering general office supplies and packing materials.
• Coordinate and work closely with Mail & Package Operations Dispatch on delivery schedules, provide support, and identify solutions to resolve any problems.
• Liaise with all internal departments and Mail & Package Operations Dispatch for urgent deliveries, monitor the flow, and follow up if necessary.
• Prepare and provide shipping quotations for walk-in guests and stakeholders.
• Cross-train at the Business Centre and assist when needed.
• Be competent at the cross-trained location and adhere to the immediate manager's deployment arrangement.
• Observe the requirements listed in the Service Quality Review (SQR) checklist.
• Be familiar with offsite offices; may be required to go for offsite rounds with Mail & Package Operations Dispatch.
• Observe workplace safety and health procedures when on duty.
• Adapt to requests for traffic management deployment for smooth event operation.
• Perform any other duties as assigned by the immediate supervisor/manager and head of department.

Job Requirements

Education & Certification

• Secondary education preferred.

Experience

• Experience in or related industry is an advantage.
• Competent in Microsoft Office applications.

Other Prerequisites

• Pleasant personality and ability to communicate with guests.
• Willingness to work any day of the week and any shift, long hours when necessary.
• Able to multi-task and work in a fast-paced environment.
• Able to work under minimal supervision.
• A team player and customer service oriented.
• Excellent verbal and written communication skills.
• Ability to get along with fellow team members/other departments and work as a team.
• Possess excellent interpersonal, customer service, and communication skills.
• Work with internal management and team members, as well as outside support, to develop and maintain a continuing atmosphere of peak comfort and safety.
• Able to interact and communicate with all levels of staff and management.
• Able to respond immediately to all emergency situations and calls.
• Handle stressful situations, respond calmly, and make rational decisions when handling conflicts.
• Mature disposition and maintain a well-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.