COO (F&B fast food)

SHOCK BURGER PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading fast-food chain in Singapore is seeking an experienced Operations Manager to lead business operations, ensuring profitability and compliance with food safety standards. The ideal candidate will have over 10 years of senior management experience in the fast-food/QSR industry, with a strong focus on multi-unit operations and customer service excellence. This role offers the opportunity to drive growth and develop a high-performing culture.

Qualifications

• 10+ years of senior management experience in the fast-food/QSR industry.
• Proven track record in multi-unit operations management.
• Strong knowledge of F&B supply chain and cost management.

Responsibilities

• Lead overall business operations for the fast-food chain.
• Develop operational strategies to achieve sales and quality targets.
• Ensure compliance with food safety and brand standards.

Skills

Leadership

Operational Strategy Development

Cost Management

Customer Service Excellence

Stakeholder Management

Education

Bachelor’s Degree in Business or Hospitality Management

Job description

Responsibilities

• Lead overall business operations for the fast-food chain, ensuring efficiency, profitability, and sustainable growth.
• Develop and execute operational strategies to achieve sales, cost, and quality targets.
• Oversee multi-unit restaurant operations including supply chain, procurement, kitchen standards, and customer experience.
• Drive process improvement, cost control, and productivity initiatives across outlets.
• Lead, coach, and develop management teams to build a strong performance-driven culture.
• Ensure compliance with food safety, regulatory, and brand standards across all markets.
• Support expansion plans through new store openings, franchising, and regional growth.
• Report directly to the CEO/Board and provide insights on financial performance and operational KPIs.

Requirements

• Bachelor’s Degree in Business, Hospitality Management, or related field.
• Minimum 10 years of senior management experience in the fast-food / quick service restaurant (QSR) industry.
• Proven track record in multi-unit operations management, P&L responsibility, and regional business leadership.
• Strong knowledge of F&B supply chain, cost management, and customer service excellence.
• Strategic thinker with hands-on execution capability.
• Excellent leadership, communication, and stakeholder management skills.