Convenience Store ("Mama Shop") Manager

KNOWLEDGE PRODUCTION PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading convenience store operator in Singapore is looking for a Convenience Store Manager to oversee operations, ensure excellent customer service, and manage inventory and financials. The ideal candidate will have 2–3 years of experience in retail or hospitality management and strong leadership skills. This role offers a dynamic work environment with a focus on customer satisfaction and operational efficiency.

Qualifications

• Minimum of 2–3 years of experience in retail or hospitality management.
• Proven ability to lead, motivate, and manage teams.
• Commitment to delivering exceptional customer service.

Responsibilities

• Oversee daily store activities ensuring cleanliness and organisation.
• Address customer inquiries and resolve complaints.
• Monitor stock levels and manage inventory efficiently.

Skills

Leadership Skills

Customer Focus

Organisational Skills

Financial Acumen

Education

Secondary school diploma or equivalent

Diploma or degree in business or retail management

Tools

Point-of-sale (POS) systems

Inventory management software

Microsoft Office

Job description

Overview

The Convenience Store Manager is responsible for overseeing the daily operations of a convenience store ("Mama Shop"), ensuring excellent customer service, efficient operations, and a safe and welcoming environment. The role involves managing inventory, finances, and store performance while maintaining compliance with all regulations.

Key Responsibilities

• Store Operations: Oversee daily store activities, including opening and closing procedures, ensuring the store is clean, organised, and well-stocked.
• Customer Service: Ensure high-quality customer service by addressing customer inquiries, resolving complaints, and fostering a friendly shopping experience.
• Inventory Management: Monitor stock levels, place orders with suppliers, manage inventory to minimise waste, and conduct regular stock audits.
• Financial Oversight: Manage budgets, track sales, handle cash and transactions, and prepare financial reports to ensure profitability.
• Marketing and Promotions: Implement promotional campaigns, manage in-store displays, and engage with the local community to drive sales.
• Vendor Relations: Maintain relationships with suppliers and negotiate contracts to ensure timely delivery of quality products.
• Problem Solving: Address operational challenges, such as on the store malfunctions or issues, promptly and effectively.

Job Requirements

• Experience: Minimum of 2–3 years of experience in retail or hospitality management, preferably in a convenience store or similar environment.
• Education: Secondary school, diploma or equivalent preferred; a diploma or degree in business, retail management, hospitality managemement or a related field is a plus.
• Leadership Skills: Proven ability to lead, motivate, and manage with strong interpersonal and communication skills.
• Financial Acumen: Basic understanding of budgeting, sales tracking, and financial reporting.
• Customer Focus: Commitment to delivering exceptional customer service and resolving issues professionally.
• Organisational Skills: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Technical Skills: Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer skills (e.g., Microsoft Office).
• Physical Requirements: Ability to stand for extended periods, lift moderate weights (up to 20 kg), and perform tasks such as stocking shelves.

Preferred Qualifications

• Experience working in a small retail convenience store or hospitality setting.
• Knowledge of local market trends and customer preferences.
• Familiarity with marketing or social media strategies to promote the store.

Work Environment

• The role involves working in a fast-paced retail environment with regular interaction with customers, staff, and suppliers.
• The manager may need to handle occasional high-pressure situations, such as resolving customer complaints or managing peak shopping periods.