Contractor, Client Service Operations

Cactus Communications; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading medical communication company seeks an Account Manager (Japanese Language Specialist) in Singapore. You will manage ongoing projects and facilitate communication between clients and internal teams. The ideal candidate must have N1 level Japanese certification and experience in client-facing roles. Join a remote-first organization that values your contributions in a dynamic environment.

Qualifications

• Proficiency in Business Japanese and English is essential.
• 1-2 years of client-facing experience, preferably in sales or client services.
• Adaptability to dynamic environments required.

Responsibilities

• Support Account Managers and handle client queries in Japanese.
• Build strong client relationships and prepare service quotations.
• Manage invoice submissions and maintain clear communication with clients.

Skills

Proficiency in Business Japanese

Communication Skills

Organizational Skills

Interpersonal Skills

Education

N1 level Japanese certification

Tools

MS Office

Job description

You will be joining the Client Service Operations team as a contractor for a 12-month opportunity at CACTUS, a remote-first organization with a culture of working from anywhere. There may be occasional travel to the Mumbai office for business requirements or team events.Cactus Life Sciences, a leading medical communication company based in Princeton, NJ, specializes in delivering scientific content throughout the product lifecycle, focusing on science, innovation, and efficiency. As an Account Manager (Japanese Language Specialist), you will be crucial in managing ongoing projects, supporting Account Managers, and facilitating seamless communication between clients and internal teams. Proficiency in business Japanese and English is essential for this role.Your responsibilities will include supporting Account Managers, handling client queries in Japanese, building strong client relationships, preparing service quotations, managing invoice submissions, understanding and conveying customer expectations, identifying service improvements, and maintaining clear communication with clients. The ideal candidate will have N1 level Japanese certification, 1-2 years of client-facing experience, preferably in sales or client services, proficiency in MS Office, strong communication and organizational skills, and adaptability to dynamic environments.Join us at CACTUS and make a significant impact in a dynamic and rewarding environment, where your contributions will be valued.,

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