Contract Logistics Customer Retention Manager Asia Pacific

Kuehne + Nagel AS; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in logistics is seeking a motivated individual to optimize customer retention strategies. This role involves coordinating customer retention activities, ensuring high service performance, and driving innovation within the logistics sector. With a focus on developing customer solutions, you will work closely with various stakeholders to enhance the overall customer experience. The company offers a dynamic environment with professional development opportunities and international exposure, making it an exciting chance to advance your logistics career.

Benefits

Professional Development Opportunities

International Exposure

Team-Based Environment

Qualifications

• Strong knowledge of Contract Logistics with a focus on customer experience.
• Proven track record in developing customer solutions.

Responsibilities

• Manage customer retention activities and ensure high service performance.
• Identify and deliver improvement and innovation opportunities.

Skills

Contract Logistics

Customer Retention

Communication Skills

Business Acumen

Job description

Optimizing supply chain operations, our contract logistics business unit provides end-to-end warehousing and distribution solutions for our customers. This position will be responsible for the roll-out of sector strategy, supporting ambitious target setting, as well as the creation and follow-up of a plan to reach those targets. If you are excited about the prospect of leveraging your experience to create a seamless experience for our customers, this could be the ideal job for you.

Your Role

Your primary objective will be to drive the retention of business by coordinating all customer retention activities across our continent. You will do this by working with a variety of internal and external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives:

Your Responsibilities

1. Own and manage all activities related to customer retention for your nominated portfolio of customers, including reporting, training, proactive renewal planning, and follow-up activities.
2. Ensure high levels of service performance at all times by working with local teams and customers to resolve issues promptly to the satisfaction of both parties.
3. Identify and deliver improvement and innovation opportunities using resources from our teams.
4. Drive the implementation and application of the customer engagement program for your portfolio, including deployment, training, review of tools, and implementation of improvement plans.
5. Identify and implement opportunities to broaden scope and add additional services to existing business.
6. Execute voice of the customer activities at a continent level.

Your Skills and Experiences

You should possess strong knowledge of Contract Logistics, with the motivation to provide the best customer experience for our key accounts. Business acumen and excellent communication skills will enable your success in this role.

Good Reasons to Join

We are looking for individuals with a proven track record in developing customer solutions, who are action-oriented and resourceful, to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne+Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!