contract infra engineer (network) #IAC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is seeking an experienced Level 2 Support Engineer. Responsibilities include managing firewall configurations, performing incident responses, and providing network support. Candidates should have at least 3-5 years of relevant experience and strong knowledge of firewall platforms. This role requires onsite presence and collaboration with cross-functional teams for effective support.

Qualifications

• 3-5 years of experience in firewall administration and network support required.
• Strong knowledge of firewall platforms such as Palo Alto and Fortinet.
• Solid understanding of network protocols (TCP/IP, BGP, OSPF, VLANs, VPNs).

Responsibilities

• Provide Level 2 support for firewall and IPS.
• Manage and maintain firewall policies and configurations.
• Perform incident response and remediation for security events.

Skills

Firewall administration

Network support

Analytical and problem-solving skills

Education

Diploma or Degree in Computer Science, Information Technology, or a related field

Tools

Palo Alto

Fortinet

Cisco ASA/Firepower

ITSM/ITOM platforms

Job description

Job Responsibilities

• Provide Level 2 support for firewall and intrusion prevention systems (IPS), including configuration, monitoring, and troubleshooting.
• Collaborate with other engineers to support both network and security devices across multiple campus locations.
• Manage and maintain firewall policies, rules, and configurations in accordance with security best practices.
• Perform incident response and remediation for security events in coordination with the security operations team.
• Support centralized network administration for switches, routers, wireless controllers, and other network equipment.
• Participate in change management and problem resolution processes.
• Ensure compliance with Service Level Agreements (SLAs) and contribute to monthly reporting using ITSM/ITOM tools.
• Assist in capacity planning and performance tuning of firewall and network systems.
• Maintain documentation for configurations, procedures, and troubleshooting guides.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Diploma or Degree in Computer Science, Information Technology, or a related field.
• Minimum 3-5 years of experience in firewall administration and network support.
• Strong knowledge of firewall platforms (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower).
• Solid understanding of network protocols (TCP/IP, BGP, OSPF, VLANs, VPNs).
• Experience with intrusion prevention systems (IPS) and security monitoring tools.
• Familiarity with ITSM/ITOM platforms for incident and change management.
• Ability to work in a multi-site environment and support remote and onsite operations.
• Strong analytical and problem-solving skills.

Good to have

• Certifications such as CCNP Security, Fortinet NSE, Palo Alto PCNSE, or equivalent.
• Experience in healthcare or large enterprise environments.
• Knowledge of vulnerability scanning and remediation processes

Working Environment

• Onsite presence may be required at institutions within a 3-5 km radius.
• Collaboration with cross-functional teams including Level 1 and Level 3 support.
• Participation in after-office hour support depending on operational needs.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [e-mail]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd