Contract Executive, Customer Care Shared Services (1 year contract)

Income Insurance Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Singapore seeks a detail-oriented professional to manage customer information and compliance tasks. The role involves updating customer records, performing quality checks, and preparing reports while collaborating with stakeholders. The ideal candidate has an insurance certification and proficient computer skills, particularly in MS Office, to support continuous improvement within the team.

Qualifications

• Preferably with Insurance Certification.
• 1-2 years of relevant experience.
• Strong in MS Office (Advanced Excel, Powerpoint).

Responsibilities

• Manage updates of customer information into the database system.
• Perform quality checks and handle backend customer enquiries.
• Prepare monthly/ad-hoc department reports.

Skills

Attention to detail

Critical thinking

Organizational skill

Time management

Inter-personal communication

Written communication

Education

Insurance Certification

Tools

MS Office

Job description

Job Duties:

• Manage updates of customer information i.e., nomination, update of particulars into database system.

• Adherence to data workflows within service level agreements (SLA) and high accuracy.

• Perform quality check and performance coaching.

• Handle 2nd level enquiries from backend customers’ enquiries through checks and verifications against source documents and related information.

• Investigate on complaints and mitigating measures.

• Collaborate with stakeholders to understand requirements and fulfil objectives.

• Streamline work processes, review, and provide feedback for improvement.

• Comply to Risk and Compliance.

• Prepare department monthly/ad-hoc reports.

• Perform data analytics to review work process improvements, initiate or support new implementations.

• Maintain Compliance and Regulatory Guidelines/SOPs in managing customer records.

• Undertake any assignments as and when assigned.

• Apply Income Competencies with a risk mindset into our values through embracing Performance, Accountable and Vigilant in our day-to-day operation.

Job Requirements:

• Professional/Trade Qualification: Preferably with Insurance Certification

• Experience: Preferably minimum 1-2 years of working experience in relevant field

• Computer Proficiency: Strong in MS Office (Advanced Excel, Powerpoint, Word, Outlook)

• Competencies:

  • Strong attention to detail and accuracy is essential.

  • Demonstrate good critical thinking skills.

  • Work efficiently in a high demand, team oriented and fast-paced environment.

  • Must be proactive, work independently and multi-tasking.

  • Good organizational skill and effective time management.

  • Strong inter-personal and written communication.