Contract Customer Care Agent #NJH #6months

Recruit Express Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company seeks a Contract Customer Care Agent for a six-month maternity cover. You will engage with potential customers through various channels, focusing on sales closure and customer satisfaction. This role requires a positive and interactive individual with sales experience and a diploma, offering training and bonuses based on performance. If you enjoy building relationships and are motivated to succeed, this opportunity is perfect for you.

Qualifications

• 3 years of sales, customer service, and relationship management experience required.
• Strong phone sales skills and understanding of upselling.
• Enjoys building relationships for sales.

Responsibilities

• Interact with customers via phone, email, and social media to generate sales.
• Provide sales consultation and service.
• Handle customer inquiries and complaints effectively.

Skills

Sales skills

Relationship management

Customer service

Communication

Service-oriented mindset

Education

Minimum diploma

Tools

Microsoft Office Applications

Job description

Contract Customer Care Agent #NJH #6months

As a customer care centre sales agent, you will be interacting with potential and current customers through telephone, email, social media, and other ways they may reach us for the purposes of sales, customer service, and general inquiries.

You will be working closely with the customer care manager as well as our staff in each branch to ensure great customer service and sales closure. Impactful and comprehensive training will be shared in order to nurture your sales development and bonuses will compliment your success.

The successful candidate will take ownership for effectively closing sales as well as solving customer issues, complaints, and inquiries. Keeping customer satisfaction and closing sales will be at the core of every decision and behaviour.

The position is best suited for an interactive, positive, and outgoing individual who has a strong base in sales and wants to continue developing in a healthy and growing company.

5.5 days work week alternate (Mon to Sat)

Six-month temporary contract (maternity cover)

Job Scope:

• Proactively answer and follow up through phone calls, emails, and social media requests to warm potential customers to generate sales and customer service support.
• Provide sales service & consultation to all potential customers.
• KPIs will be based on various sales metrics with bonuses shared accordingly.

Job Requirements:

• Strong sales and relationship management skills by phone and in writing.
• Friendly, and positive disposition who is self-motivated with a service-oriented mindset.
• Understands upselling and sales closing techniques by phone and writing.
• Team oriented with strong personal goal setting target capabilities.
• Enjoys building sincere relationships with prospective clients for sales purposes.
• Is willing to challenge themselves to set their personal bar higher.
• Pride in ownership of a communicative, friendly, and service oriented relationship.
• Focused on delivering professional, on brand experience and willing to go the extra mile.

Experience & Qualifications:

• Sales experience and an enjoyment of the sales process necessary.
• Minimum diploma with at least 3 years prior sales, customer service, and relationship management required.
• Phone sales training and cold/warm call experience an asset.
• Proficient in Microsoft Office Applications/ Outlook and IT Savvy.