Content Operations Specialist

Calix; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Calix, a leading provider of broadband platforms, is seeking a Content Operations Specialist to manage and optimize digital content processes. This role involves collaboration with cross-functional teams and enhancing content strategies, directly impacting audience engagement and brand perception. Candidates should have a strong background in content operations and excellent communication skills, with a degree in a relevant field or extensive industry experience.

Qualifications

• 3-4 years of experience in Content Strategy or Project Management.
• Strong communication skills for collaboration across teams.
• Ability to manage multiple projects and analyze content performance.

Responsibilities

• Ensure seamless content management and distribution across platforms.
• Collaborate on content strategy prioritization with stakeholders.
• Optimize workflows for efficiency in content lifecycle processes.

Skills

Content creation

Project management

Analyzing performance metrics

Collaboration with crossfunctional teams

Client Communication

Time Management

Problem Solving

Education

Bachelor's Degree in Communications, Business, or Marketing

6+ years of industry experience without a degree

Tools

Microsoft Office 365

Google Analytics

SalesForce

PowerBI

Confluence

Canva

Job description

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.This is a Hybrid position based in Bengaluru, India. The Content Operations Specialist ensures the seamless management and distribution of digital content across various platforms. Success in this role means maintaining high standards of content quality, meeting deadlines consistently, having an affinity for details, aligning cross-functional stakeholder needs, and optimizing workflows for efficiency. This position is integral to Calixs Customer Success strategy, directly impacting audience engagement and brand perception. This role offers the opportunity to work in a remote, dynamic environment, collaborate with creative and product teams, and contribute to Calixs growth and success by optimizing content processes to better serve customers and employees.Its an exciting time to join Calix as were working together to imagine and create the broadband experience that the world needs and wants. Our team is growing and were looking for a Content Operations Specialist to join our Success Team.Responsibilities and Duties: Understand and adopt content operations best practices, especially when meeting with Subject Matter Experts (SMEs) to improve content lifecycle processes and identify stakeholder needs. In partnership with the Manager, collaborate cross-functionally on content strategy prioritization and execution to align with Customer Success and Calix business needs. In partnership with the Manager, align stakeholder and business needs to essential features within tools that support digital asset management, content governance, and AI-supported content creation. In partnership with the Manager and cross-functional tech stack SMEs, improve the tagging and categorizing of internal and external content for improved discoverability.Qualifications: 3-4 years of experience in disciplines such as Content Strategy, Content Management, Content Operations, Program or Project Management, Communications, and/or Marketing. Bachelors Degree in disciplines such as Communications, Business, or Marketing or, alternatively, 6+ years of industry experience without a degree. Ability to work remotely with colleagues in North America and Europe, i.e. your working hours will accommodate PST or EST timezones as needed. Strong communication skills to collaborate effectively with various teams and stakeholders. Ability to manage multiple projects, ensuring timely delivery and adherence to quality standards. Ability to analyze content performance metrics and optimize processes based on data. Experience ensuring content is accurate, consistent, and compliant with brand guidelines. Preferable Tool Experience: Miro, SalesForce, Google Analytics, PowerBI, Confluence Required Tool Experience: Microsoft Office 365 Expected Travel % (i.e. < 10%)Location:Bengaluru, IndiaAbout UsPLEASE NOTE: All emails from Calix will come from a "@calix.com" email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at hidden_email.Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. Were at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow.If you are a person with a disability needing assistance with the application process please: Email us at hidden_email; or Call us at +1 hidden_mobile.Calix is a Drug Free Workplace.,

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