Contact Centre Operations Executive (Healthcare/West/Office Hours) (ID: 680005)

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A public healthcare organization in Singapore is seeking a Contact Centre Operations Executive to manage operations and lead quality improvement projects. The ideal candidate holds a Bachelor's degree, has leadership experience, and is proficient in MS Office. The role offers a stable career with advancement opportunities, and a work schedule from Monday to Friday.

Benefits

Stable Career with Advancement Opportunities

AWS + Variable Bonus

Qualifications

• Experience in Healthcare industry or Contact Centre environment is a plus.
• Good interpersonal skills for building effective relationships.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Assist in managing operations, including leave and staff roster planning.
• Prepare documents for annual budgeting and monitor spending.
• Conduct regular staff performance reviews.
• Lead quality improvement projects with the Institution Lead.
• Prepare monthly performance reports for management.

Skills

Leadership experience

Interpersonal skills

Self-motivated

Analytical skills

Problem-solving skills

Multitasking ability

Proficiency in MS Office

Education

Bachelor’s degree in any field

Job description

Our established client in the public healthcare industry is seeking a Contact Centre Operations Executive to join their team!

• Mon-Fri Office Hours

• Stable Career with Advancement Opportunities

• AWS + Variable Bonus

Responsibilities:

• Assist in managing operations, including leave and staff roster planning.

• Prepare documents for annual budgeting and monitor spending.

• Share updates with the team and complete call/email audits.

• Conduct regular staff performance reviews, including creating and evaluating action plans.

• Address complex feedback from Service Team Leaders and handle staff disciplinary issues.

• Lead quality improvement projects with the Institution Lead to enhance service standards.

• Prepare monthly performance reports for management.

Requirements:

• Minimum Bachelor’s degree in any field.

• Experience in Healthcare industry or Contact Centre environment is a plus.

• Leadership experience and good interpersonal skills for building effective relationships.

• Self-motivated, resourceful, and analytical with problem-solving skills.

• Ability to multitask and work in a fast-paced environment.

• Proficiency in MS Office.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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