Contact Centre Call Agent / MNC / Up $3200 / 12 Months Convertible

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is looking for a Contact Centre Call Agent for a 12-month position. The role involves providing premium customer service, managing schedules for the Technical Team, and ensuring timely communication with clients. Candidates with a Diploma and relevant experience are encouraged to apply.

Qualifications

• Minimum 2 years of relevant experience required.
• Good communication and interpersonal skills essential.

Responsibilities

• Assist in delivering excellent customer service.
• Answer incoming calls and emails.
• Generate and process service reports, quotations, and invoices.

Skills

Communication

Interpersonal skills

Education

Diploma in any field

Job description

Contact Centre Call Agent

Duration: 12 months extendable/convertible

Working Location: One North

Working hours: 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday), 08.30am – 9.30am (Saturday WFH, once a month)

Job Description

• Assist in delivering excellent customer service to ensure a positive experience for the customers, consistent with their expectations of a premium brand

• Ensure all internal and external customers have accurate and timely information

• Channel feedback and enquiries for service enhancement and matters in the shortest possible time

• Answer all incoming phone calls and emails; attend to customer enquiries and follow up accordingly

• Plan and manage the schedule of Customer Service Technical Team

• Generate and process service reports, quotations and invoices

• Follow up and respond to all open (pending/outstanding) service jobs

• Work closely with other departments and provide support in administrative duties when necessary

Requirements

• Preferably Diploma in any field

• Minimum 2 years of relevant experience

• Good communication and interpersonal skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/12366

Contact number: 9129 5112

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R25127720 • Kenneth Isaac Peter