Contact Center Software Support Specialist

Borr Drilling; Singapore; On-site; SGD 55,000 - 80,000; Full time

Job summary

A leading technology company is looking for a Software Developer with strong skills in Java and IVR development to enhance software solutions for client engagement. The successful candidate will tackle client problems using innovative approaches and ensure robust, maintainable code. This role requires proficiency in multiple programming languages and the ability to work collaboratively in a dynamic environment.

Qualifications

• 2-5 years of software development experience in Java.
• Familiar with Software Development Lifecycle and Agile methodology.
• Good experience in SQL and relational database modelling.

Responsibilities

• Develop and customize application codes within the Contact Centre System.
• Engage with clients and ensure compliance with standards.
• Provide post-implementation support and solve technical problems.

Skills

Java

JavaScript

RESTful API

Node JS

SQL Query

Analytical skills

Troubleshooting

Job description

RESPONSIBILITIES

• Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
• Engagement with Client.
• Manage post implementation support whenever required.
• Use creative and innovative solutions to solve client problems.
• Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
• Development or customization of application development codes.
• Write the code that you are proud of and the code must be maintainable and testable
• Maintains security, integrity, and business continuity controls and documents.
Ensure compliance to policies, processes and standards, both internal and clients’ organization

REQUIREMENTS

• Proficiency in Cisco CVP IVR development using Callstudio and maintaining the IVR applications in Production system.
• Proficiency in Java, Javascript or other languages used for customization.
• Good in Java programming language to develop applications in IVR and Finesse.
• Proficiency in RESTful API.
• Basic understanding of Finesse Gadget customization.
• Experience in MS SQL and Maria Databases.
• Good to have Spring boot framework knowledge.
• 2-5 years of software development experience in Java.
• Good Experience in Node JS.
• Good Experience in SQL Query.
• Good Understanding of relational database modelling concepts.
• Able to work independently as well as in a team when dealing with support cases.
• Contact Center exposure will be highly preferred.
• Experience from System integrator environment preferred.
• A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.
• Familiar with Software Development Lifecycle, and Agile methodology
• Source code management
• Self-starter attitude is a must.
• Able to work in areas outside of your usual comfort zone and get things done quickly
• Exceptional communication skills and able to present and demonstrates solutions to clients
• Polite and able to communicate well to the clients; Client-oriented.
• Analytical and possess good troubleshooting skills.
• Willing to work in extended hours and weekend activities.