Consumer Finance Manager / Collections Manager

DART SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing financial services company is seeking a skilled Consumer Finance Contact Centre Manager to oversee collections operations. You will lead a dynamic team to ensure high portfolio quality and optimize performance in B2C financial services. Fluent Mandarin is required for this role based in Yancheng, China. We're looking for someone with a strong customer-centric approach and proven team leadership skills.

Qualifications

• Collection experience in B2C financial services or a related industry.
• Fluent Mandarin speaker with excellent written and verbal communication.
• Proven team leadership within an inbound/outbound call center environment.
• Strong command of Microsoft Excel and reporting tools.

Responsibilities

• Lead the inbound consumer finance and collections team.
• Ensure accuracy of financial data and high customer satisfaction.
• Drive improvements across reporting and operational efficiency.
• Manage end-to-end collections for finance and levies portfolios.
• Collaborate with internal stakeholders across Finance, Legal, Sales, and IT.
• Develop staff and ensure high-performing service through training.

Skills

Collection experience

Fluent Mandarin speaker

Team leadership

Problem-solving skills

Negotiation skills

Customer-centric mindset

Strong command of Microsoft Excel

Job description

Manager – Consumer Finance Contact Centre
Yancheng, China | Collections, Contact Centre, Consumer Finance | Fluent Mandarin Required
Full-Time | On-Site

A growing team in the lifestyle and travel membership space is seeking a skilled Consumer Finance Contact Centre Manager to oversee inbound support and collections operations. The role plays a critical function in maintaining high portfolio quality and optimizing customer financial services performance.

If you’re a fluent Mandarin speaker with experience in collections, team leadership, and B2C financial services—this could be your next big move.

What You’ll Be Doing
- Lead the inbound consumer finance and collections team, overseeing performance, quality, and compliance
- Ensure accuracy of financial data, timely account resolutions, and high customer satisfaction
- Drive improvements across reporting, predictive analytics, and operational efficiency
- Manage end-to-end collections for finance and levies portfolios, with a focus on minimizing defaults
- Collaborate with internal stakeholders across Finance, Legal, Sales, and IT
- Develop staff and ensure high-performing service through training, coaching, and quality control

What We’re Looking For

• Collection experience in B2C financial services or a related industry
• Fluent Mandarin speaker with excellent written and verbal communication
• Ability to be based in Yancheng, China
• Proven team leadership within an inbound/outbound call center environment
• Strong command of Microsoft Excel and reporting tools
• Customer-centric mindset with excellent problem-solving and negotiation skills

Why This Role
Join a business that’s redefining how consumers engage with lifestyle and financial services in Asia. You’ll be part of a dynamic team focused on delivering operational excellence and customer value across one of the company’s most critical service functions.

Not the right role? Upload your profile for other exciting opportunities here: https://dartsolutions.sg/careers/