Consulting Services Account Specialist

Red Hat, Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Red Hat's Consulting team seeks a Technical Service Manager to support sales efforts in Mumbai. The role demands expertise in hybrid cloud platforms and excellent communication skills to deliver strategic solutions to clients. Candidates should possess strong technical experience and proven success in consultative engagement. Join Red Hat to contribute to an open and inclusive community.

Qualifications

• 3+ years of experience in modern application delivery frameworks.
• Strong storytelling and communication skills.
• Experience with cloud-native technologies like Kubernetes, Docker.

Responsibilities

• Manage incoming sales inquiries and create proposals.
• Negotiate rates and project costs with stakeholders.
• Meet or exceed assigned sales targets.

Skills

Communication

Interpersonal skills

Negotiation

Storytelling

Agile methodologies

Cloud-native technologies

Container technologies

Job description

About the Job

The Red Hat Consulting team is looking for a Technical Service Manager with expertise in hybrid cloud platforms, cloud-native development, and middleware offerings to join us in Mumbai, India. In this role, you will support our sales efforts for the Indian market. You'll work as part of a team responsible for creating solutions and presenting compelling recommendations to Red Hat's customers. You will help our customers invest wisely in solutions that will give them maximum flexibility in the future, allowing them to run faster and more efficiently.

As a Technical Service Manager, you'll need to have extensive technical expertise, a passion for open source, a thorough understanding of business processes, and the ability to identify and create business solutions at the enterprise level. Excellent communication and people skills are essential, as you'll be a crucial part of the first major experience our customers have with Red Hat.

What will you do

1. Manage incoming sales inquiries, coordinate services team responses, and create proposals for customers
2. Work closely with partners to maximize project value
3. Negotiate rates, project costs, terms, and statements of work (SoWs) in collaboration with the regional services manager
4. Provide booking forecasts
5. Ensure that appropriate delivery associates are involved in validating scope of engagements with your local services delivery manager
6. Participate in account strategy sessions
7. Meet or exceed assigned sales targets

What will you bring

1. Experience selling complex customer solutions in a rapidly evolving technology environment
2. 3+ years of experience focused on modern application delivery frameworks and platforms like Kubernetes and Docker, Red Hat OpenShift, Knative, Serverless, Apache Kafka, Istio, Service Mesh, EKS, AKS, Mulesoft, Jenkins, Apache Spark, MongoDB, etc.
3. Extensive experience with Hyperscalers and expertise in cloud consumption models
4. Agile development and DevOps foundation, with the ability to lead transformation initiatives
5. Strong storytelling, written and verbal communication, and interpersonal skills
6. Advanced presentation skills for engaging with executives at large companies
7. Background in consultative customer engagement with a consulting or technology organization
8. High-level technical experience with cloud-native and container technologies
9. Understanding of agile methodologies and organizational and IT transformation
10. Ability to sell solutions in a multiproduct environment
11. Proven ability to work with global cross-functional teams and achieve success for customers
12. Ability to balance strategic and tactical skills

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across various work environments, from in-office to fully remote. We foster an open and inclusive culture where everyone is encouraged to contribute their ideas and solve complex problems.

Diversity, Equity & Inclusion at Red Hat

Our culture is built on the principles of transparency, collaboration, and inclusion, empowering people from diverse backgrounds to share ideas, challenge the status quo, and drive innovation. We are committed to providing equal opportunity and access to all applicants, supporting individuals with disabilities through reasonable accommodations.

Join us and be part of a vibrant, inclusive community that values your unique perspectives.