Consultant (IT)

WPH DIGITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT company in Singapore is seeking a quality assurance specialist to manage project activities and ensure high service quality. The successful candidate will work closely with clients and internal teams to meet project milestones while analyzing and elevating service satisfaction levels. Strong communication skills and a degree in IT or related fields are essential, along with relevant experience.

Qualifications

• Minimum 3 years of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Excellent written and verbal communication skills.

Responsibilities

• Ensure high quality in services and deliverables.
• Manage timely delivery of projects and liaise with clients.
• Analyze and resolve any discrepancies during project delivery.

Skills

Customer-oriented

Excellent communication skills

Ability to handle multiple tasks

Education

Degree in Information Technology or Computer Science

Tools

MS Office

Project Management

Visio

Job description

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 3 years of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices