Condominium Property Executive (1 Year Contract, renewable) - Central

Working location: Outram

Working hours: Mon to Fri, 8.30am - 6pm

Salary range: $3000 - 4500 (Depending on experiences)

Completion Bonus: 1.5 months upon Completion of the 1 year Contract

Customer service executives are to provide excellent customer service to residents, facilitate handover process between client and residents, liaise with internal and external stakeholders.

Pre-handover Inspection

• Conduct pre-handover visual inspection of units.
• Liaise with main contractor on rectification of identified defects.
• Monitor rectification of identified defects by the main contractor and report to client when rectification is complete.
• Preparation of handover kits which includes (without limitation) packing the keys into the key pouch and accessories, etc to be handed over to owners.

Handing over of units to Purchasers/Authorised Representative

• Conduct the handover process with the Owners of units at the Property and get the Owners to acknowledge receipt of all the items handed over.
• Accompany the Owners to the respective unit(s) and brief them on the usage of essential items.
• Be the point of contact to provide customer service and assistance to Owners after handover.
• Maintain and update unit’s handover report.

Defects Management during Defects Liability Period

• To liaise and coordinate defects related matters between the Owners and Main Contractor.
• To arrange for a joint inspection with the Owners upon receipt of defects via Defects Management System.
• Monitor and track the defect rectifications based on the agreed time frame with the Owners.
• Inspect unit after rectification and follow up with the Owners to sign off the defect.
• Develop a logbook for control of keys / access cards / pin codes for access to units during defects rectification.

Requirements:

• A relevant degree in Building, Real Estate, or a similar field.
• Prior experience with strata title developments is a plus.
• In-depth knowledge of the Land Titles (Strata) Act (LTSA), BMSMA, and related regulations.
• A clear understanding of a developer's legal obligations and the role of a managing agent.
• A strong sense of initiative and a focus on customer satisfaction.
• A keen eye for detail, excellent communication skills, and the ability to thrive in both independent and collaborative settings.

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