Concierge Service Officer

Wellnex; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A leading health services provider in Singapore is seeking a Concierge Service Officer to handle client queries for health bookings through WhatsApp. The role involves ensuring timely responses and excellent customer service for health needs, allowing for remote work and flexible hours.

Qualifications

• Fluent in English, both written and spoken.
• Own a computer and have reliable internet access.
• Able to work from 9AM to 6PM, Friday to Tuesday.

Responsibilities

• Manage 15-25 client queries per day through WhatsApp.
• Ensure timely responses to all client queries within 1 hour.
• Provide excellent customer service during health service bookings.

Skills

Strong communication

Problem-solving

Attention to detail

Job description

Company

Wellnex

wellnex-singapore.com

Designation

Concierge Service Officer

Date Listed

04 Jun 2025

Job Type

Entry Level / Junior Executive

Free/ProjPart/TempIntern/TS

Job Period

Immediate Start, For At Least 6 Months

Profession

Customer Service / Communications

Industry

Healthcare / Fitness / Sports

Location Name

Singapore

Work from Home

Allowance / Remuneration

$700 monthly

Company Profile

Wellnex is a leading provider of healthcare and lifestyle services in Singapore, offering a wide range of services including health screenings and outpatient care through partnerships with local clinics.

Join our concierge Team to service Singapore-based clients.

You will work through WhatsApp to manage queries (15-25 per day) from 9m to 6pm to book health screenings and health services with other clinics.

Standard response must be within 1 hour from the queries sent via WhatsApp.

You can work from home.

Working days: Friday to Tuesday (including PH)

Monthly Allowance: SGD700

You must have your own computer and can speak fluent English.

Job Description

We are seeking a proactive and organized individual to join our concierge team, assisting Singapore-based clients with health service bookings. In this role, you will manage client queries through WhatsApp, ensuring timely responses and support for their health needs.

Key Responsibilities:

• Manage 15-25 client queries per day through WhatsApp, focusing on health screenings and health services bookings with partner clinics.
• Ensure that all client queries receive a standard response within 1 hour.
• Provide excellent customer service by assisting clients with inquiries and guiding them through the booking process.
• Maintain clear and concise communication while managing expectations and providing timely updates.
• Work independently from home, ensuring consistent availability during the working hours.

Job Requirements:

• Fluent in English, both written and spoken.
• Own a computer and have reliable internet access.
• Able to work from 9AM to 6PM, Friday to Tuesday, including PH.
• Strong communication and problem-solving skills.
• Ability to work independently and handle multiple tasks with attention to detail.

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

Apply for this position