Concierge (Premier Business District)

UEMS Solutions Pte Ltd; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading concierge service in Singapore seeks a White Glove Concierge to provide exceptional customer service in the premier business district. Responsibilities include managing client interactions, ensuring security protocols, and building strong relationships with tenants. The ideal candidate is detail-oriented, culturally aware, and a team player. This role offers a competitive salary and benefits in a fast-paced environment.

Benefits

Competitive salary and benefits package

Dynamic and fast-paced environment

Opportunity for skill development

Qualifications

• Good customer service skills and a passion for meeting people.
• Ability to project a polished and professional demeanor.
• Detail-oriented and able to anticipate guest preferences.
• Excellent at building rapport with tenants.

Responsibilities

• First point of contact for clients, providing exceptional service.
• Manage access to properties while following security protocols.
• Coordinate with teams for seamless service delivery.
• Proactively anticipate needs and provide solutions.
• Build relationships with tenants and record preferences.

Skills

Customer service skills

Polished and professional demeanor

Attention to detail

Problem-solving abilities

Cultural sensitivity

Team player

Job description

Does creating unforgettable experiences for others appeal to you?

Become a White Glove Concierge in Singapore's Premier Business District

Who We Are:

We are a leading concierge service in the heart of Singapore's dynamic business district. We're dedicated to exceeding expectations and fostering a welcoming atmosphere for our discerning clientele.

Who You Are:

• You have good customer service skills and a genuine passion for meeting new people

• You project a polished and professional demeanour, leaving a lasting first impression.

• Whether in the driveway, lobby or concierge area, you maintain an elegant presence while offering warm and attentive service.

• You possess a keen eye for detail and a talent for anticipating guest preferences, ensuring a truly personalized touch.

• You are a problem-solver at heart, adept at resolving tenant concerns efficiently and leveraging feedback to continuously improve service satisfaction.

• A local area expert, you can share insightful recommendations on dining, attractions, and sporting events, catering to diverse cultural needs.

• You excel in building rapport and fostering strong relationships with tenants, even within a short timeframe.

• You're comfortable dealing with different cultural nuances of people from around the world.

• You're a team player, always ready to lend a hand with additional duties when needed.

What You Do:

• Be the first point of contact for our valued clients, providing exceptional service and personalized attention.

• Manage access to all the properties, keeping all security protocols and SOPs in line with directives.

• Coordinate well with other teams and colleagues to ensure a seamless service is provided to each and every client and visitor, regardless of time of day.

• Anticipate needs and proactively provide solutions, ensuring a stress-free experience for our clients.

• Build meaningful relationships with regular tenants by showing genuine interest and concern, and recording personal guest preferences for a better service experience

What We Offer:

• A competitive salary and benefits package

• The opportunity to work in a dynamic and fast-paced environment.

• Be part of a team dedicated to providing exceptional service.

• The chance to develop your skills and knowledge within the premium service industry.