Concierge Officer (Orchard)

Straits Retail Property Management Services Pte Ltd (Property Manager of Singapore Malls under Parag; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company managing Singapore malls is looking for Concierge Staff to oversee daily operations at concierge counters and the Paragon Club lounge. The role involves managing customer service requests, performing promotional activities, and supporting the Senior Chief Concierge. Candidates should possess good communication skills, a GCE 'O' Level certificate, and experience in hospitality or malls, ensuring high grooming standards and teamwork.

Qualifications

• Minimum 2 years experience in shopping malls or hospitality.
• Excellent English communication skills, both written and spoken.
• Ability to perform shifts and work weekends/public holidays.

Responsibilities

• Manage daily operations at concierge counters and lounge.
• Handle customer service and requests effectively.
• Perform mall promotions and maintain knowledge of activities.

Skills

Communication

Interpersonal skills

Initiative

Team player

Education

GCE 'O' Level

Tools

Microsoft Office

Google Suite

Job description

Job Responsibilities

• Manage day to day operations at the concierge counters and the Paragon Club lounge
• Handle all customer service and requests effectively and efficiently
• Perform mall promotions related activities, including but not limited to gift redemptions, sale of Mall Vouchers at the counter
• Support with rostered checks and walks within the mall
• To be well versed in the mall operations, loyalty program and have a comprehensive knowledge of the mall's offerings
• Maintain an up-to-date knowledge of the mall's activities and related events or information
• To support Senior Chief Concierge and team members with other duties and responsibilities as and when assigned

Competencies

• Possesses minimally a GCE “O” Level certificate.
• Minimum 2 years of experience in shopping malls, the hospitality industry or within any premium lounges.
• Team player
• Excellent communication skills, including strong command of English (both written and spoken).
• Excellent interpersonal skills with high grooming standards.
• Highly motivated and possess good initiative.
• Well-versed in Microsoft Office applications. Knowledge of Google Suite would be a strong advantage.
• Able to perform shifts and work on weekends and/or public holidays.