Concierge (Membership Service, up to 5k)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in Singapore is seeking a member engagement professional to enhance member experiences. The role involves managing onboarding, providing support for member inquiries, and coordinating events to foster community engagement. Ideal candidates will have excellent communication skills and experience in relationship management.

Qualifications

• Experience in member engagement or customer service.
• Proficient in using CRM systems.
• Strong interpersonal and communication skills.

Responsibilities

• Serve as the first point of contact for members.
• Manage onboarding processes for new members.
• Assist members with reservations and exclusive services.

Skills

Relationship Management

Communication

Problem Solving

Job description

shift-work basis

weekdays 11:00am-11:00pm

Friday, saturday, public holiday: 11:00am-12:00am

Sunday: 9:00am-10:00pm

*subject to final confirmation

• Member Engagement & Relationship Management
  Serve as the first point of contact for members via phone, email, or in person.
  Develop strong relationships with members to understand their preferences, needs, and expectations.
  Provide timely and professional responses to all member inquiries and concerns.
• Onboarding & Orientation
  Manage the onboarding process for new members, including welcome packages, facility tours, and account setup.
  Educate members on services, benefits, and policies to ensure they maximize the value of their membership.
• Service Coordination
  Assist members with reservations, bookings, or access to exclusive services and events.
  Coordinate with internal departments to fulfill member requests (e.g., dining, spa, personal training, or event services).
• Membership Administration
  Maintain accurate and up-to-date member records in CRM or membership databases.
  Support billing, renewals, cancellations, and upgrades in accordance with company policies.
• Event Support & Community Building
  Promote and assist with planning and execution of member events and engagement activities.
  Gather feedback to improve services and enhance the overall member experience.
• Reporting & Feedback
  Prepare regular reports on member satisfaction, feedback, and engagement metrics.
  Identify opportunities to improve services and recommend enhancements to management

*We regret to inform that only shortlisted candidates would be notified

EA License Number

Vivian Chen

R23116467

EA 24C2366