Concierge & Guest Service Agent (Luxury Hotel) Up to $2,500/Fast Shortlisted

Responsibilities:

• Greeting guests professionally and demonstrate a warm, confident and genuine first impression.

• Handles all guests’ queries or requests in a polite and efficient manner.

• Handles all movement of luggage (temporary, long term storage, lost baggage).

• Provides a high standard of service within the department and a high level of product knowledge of the hotel and the local area.

• Knows about all events and activities accruing in and out of the hotel.

• Provides door service, entrance to hotel and driveway, to ensure a smooth traffic flow.

• Complies with all Front Office systems and procedures and with all company policies.

• Organizes a prompt TAXI service and assist in airport transferring.

• Be familiar with the emergency procedure of the hotel and be able to handle any emergency according to the procedures.

• Identifies and solves problems in a professional manner.

• Maintain the designated stations in the lobby as per company standards and check every thirty minutes or when necessary.

• Ensure all related Leading Quality Assurance guidelines are met, if not exceed at all times.

• Assist Front Office in any tasks when needed.

• Exceed guests’ expectations in any task provided.

Requirements:

• Diploma in Hospitality is a plus.

• Minimum of 2 years in Front Office or Concierge experience in a similar capacity preferably in a luxury hotel environment.

• Knowledgeable in the city, tours and excursions to refer the guests in various tourist destinations.

• Possess professional disposition with good communication and interpersonal skills.