Concierge Coordinator

MUMMYS MARKET PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading company in Singapore, Mummys Market is seeking a Concierge Coordinator to enhance the experience of parents. The role involves managing bookings, building relationships with partners, and ensuring a responsive service. Ideal candidates will have strong interpersonal skills and experience in customer service or coordination.

Qualifications

• Excellent interpersonal and communication skills are a must.
• Detail-oriented and customer-focused with strong organizational abilities.
• Experience in customer service or coordination roles is advantageous.

Responsibilities

• Coordinate bookings for parents and manage records.
• Build relationships with partners to ensure availability.
• Optimize processes for a smooth service experience.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer-focused

Tools

Spreadsheets

CRM systems

Job description

Job Description:

Mummys Market is looking for a service-driven and highly organized Concierge Coordinator to manage our Concierge Experience. This role ensures a seamless journey for parents by assisting them in arranging appointments and trial sessions with selected partners.

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Key Responsibilities:

• Serve as the main point of contact for parents seeking guided bookings

• Understand parent preferences and recommend suitable options

• Coordinate with partner providers to arrange scheduled appointments

• Follow up with both parties to ensure confirmation within specific hour

• Maintain clear and organized records of all requests, confirmations, and follow-ups

• Provide friendly, professional support to ensure a smooth experience

• Build strong working relationships with partners to ensure responsiveness and availability

• Develop a basic tracking system to monitor booking status and engagement metrics

• Continuously optimize internal processes to enhance service efficiency

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Requirements:

• Excellent interpersonal and communication skills

• Responsive, customer-focused, and detail-oriented

• Proactive and confident in liaising with external stakeholders

• Strong organizational skills with the ability to handle multiple requests efficiently

• Familiarity with spreadsheets or simple CRM systems preferred

• Experience in customer service, coordination, or concierge-style roles is a bonus