Concierge

ST. REGIS HOTEL SINGAPORE; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

The ST. REGIS HOTEL SINGAPORE is seeking a dedicated Concierge to assist with guest requests and ensure their satisfaction. The ideal candidate will have at least one year of experience in a similar role and possess strong communication and problem-solving skills. Responsibilities include responding to guest queries, making arrangements for special requests, and providing information about local amenities and activities.

Qualifications

• Minimum 1-year of working experience in Concierge.
• Ability to respond to guest requests and follow up for satisfaction.

Responsibilities

• Respond to guest requests for special arrangements or services.
• Gather and provide information about the property and surroundings.
• Contact appropriate individuals or departments to resolve requests.

Skills

Guest Relations

Problem Solving

Communication

Job description

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks

Minimum 1-year of working experience in Concierge