Concierge

Craig Road Property Holdings Pte. Ltd.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Une entreprise hôtelière à Singapour recherche un assistant concierge pour fournir des informations et des services aux clients. Le poste demande une bonne connaissance de la ville et un excellent service à la clientèle, en gardant une attitude dynamique et engageante. Les candidats doivent être responsables et capables de tenir des dossiers précis.

Qualifications

• Être honnête, authentique et énergique.
• Connaissance des attractions locales.
• Détails orientés sur la satisfaction client.

Responsibilities

• Répondre aux questions des clients et organiser divers services.
• Maintenir des informations à jour sur les installations et les attractions.
• Gérer les colis et communications des clients.

Skills

Service à la clientèle

Organisation

Communication

Job description

What do we expect from you?

Under the general guidance of the Chief Concierge and Guest Services Manager, assist in providing information to guests and visitors regarding the hotel, its facilities, and the surrounding area, including restaurants and attractions.

How your day looks like?

• Answer questions and make arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worship, and other services.

• Keep accurate records of all arrangements made.

• Answer questions concerning directions to hotel facilities, meeting rooms, or events within the hotel.

• Maintain current information and materials regarding hotel facilities, services, and local attractions.

• Handle all guest packages and incoming guest deliveries.

• Process and notify guests of facsimiles, mail, messages, and packages.

• Assist guests with sending mail, messages, and packages.

• Maintain a thorough knowledge of the city and its attractions.

How do I deliver this?

Tell it like it is: Be authentic, honest, sincere, and true.

Have fun and make friends: Be fun, energetic, whimsical, upbeat, casual, and approachable.

I've got your back: Be accountable, responsible, dependable, and follow through on promises.

Play to win: Be original, innovative, open to new ideas, and think outside the box.

Right here, right now: Be attentive, detail-oriented, focused, present in the moment, precise, and dedicated to the guest.