Concierge

ESR REAL ESTATE SERVICES MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in real estate management is seeking a dedicated Concierge or Customer Service Officer to manage reception and assist visitors. The role involves providing information, handling complaints, and managing administrative tasks. Ideal candidates will have strong interpersonal skills, relevant experience, and a positive working attitude.

Qualifications

• 2-3 years relevant experience as Concierge or Customer Service Officer.
• Good command of spoken and written English.
• Proficient in IT tools (Word, Excel, PowerPoint).

Responsibilities

• Manage the reception and information counter.
• Handle tenants' or visitors' complaints.
• Perform daily cashiers' duties for the car park.

Skills

Interpersonal skills

Administrative skills

IT proficiency

Job description

Main Duties & Responsibilities

• To man the reception and information counter at the Building or Centre Management Office.
• To answer telephone calls and enquiries on the building, its tenants, facilities and other activities.
• ·To handle tenants' or visitors' complaints.
• To provide information, advise and directions to visitors.
• To perform cashiers' duties for visitors' car park lots.
• To be responsible for the daily car park revenue collection.
• To assist the Administration Assistant of Executive on the general administration works.
• To provide supporting services to the inter department and maintenance team.
• To carry out other duties as and when assigned by the Centre or Property Executive.
• To manage card access system and programming of access cards.

Job Requirement

• 2-3 years of relevant experience as Concierge or Customer Service Officer.
• Good command of spoken and written English;
• Proficient in using IT tools for work effectiveness e.g. Word, Excel & PowerPoint;
• Strong interpersonal and administrative skill;
• Have a good working attitude and a team player