Concierge

FOUR SEASONS HOTEL SINGAPORE; Singapore; On-site; SGD 30,000 - 55,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Concierge to enhance guest experiences. This role involves being the key point of contact for guests, fulfilling their diverse requests with precision and a personal touch. You'll coordinate special services, manage inquiries, and share curated information about local attractions, all while adhering to the renowned service standards. Join a team that values mutual respect and offers a culture of excellence, where your contributions will make a significant impact on guest satisfaction and loyalty.

Benefits

Career growth opportunities

Complimentary stays at Four Seasons properties

Paid holidays/vacation

Dental and medical/life insurance

Employee service awards/Birthday Gift

Annual employee party/social and sporting events

Complimentary meals in dedicated employee restaurant

Qualifications

• 1 year of experience in luxury hospitality is advantageous.
• Strong organizational skills and ability to handle pressure.

Responsibilities

• Coordinate guest requests for services like transportation and reservations.
• Manage guest calls and inquiries promptly to ensure satisfaction.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Problem Solving

Education

Diploma in Hospitality Studies

Tools

Opera System

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries.Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore

About the role
Concierge

As a Concierge, you’ll be the key point of contact for our guests, responding to their diverse requests with precision and a personal touch. Your ability to understand their needs, offer tailored recommendations, and go above and beyond will be essential in creating exceptional guest experiences. You'll be part of a team that consistently delivers outstanding service, all while adhering to the renowned Four Seasons standards.

What you will do

• Coordinate and fulfill guest requests for special services, such as transportation, reservations, or dry cleaning, by making arrangements or connecting with trusted service providers.

• Handle unique guest requests with care and ensure follow-up to guarantee their satisfaction.

• Share curated information about the property and surrounding area, including local attractions, events, and activities, to enhance the guest experience.

• Manage guest calls, messages, and inquiries, promptly addressing their needs by contacting the relevant departments (e.g., Bellperson, Housekeeping) to resolve any issues.

• Report any accidents, injuries, or unsafe conditions to the manager and complete all required safety training and certifications.

• Greet every guest warmly, anticipate and respond to their needs, and show genuine appreciation with every interaction.

What you bring

• Diploma in Hospitality Studies or equivalent.

• Advantageous to have 1 year of relevant experience with a luxury hospitality brand.

• Good organizational skills, ability to prioritize workload and handle pressure.

• Pleasant disposition with strong interpersonal and communication skills.

• Knowledge of Opera System would be added advantage.

• Kindly note that due to work visa restrictions, this position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:
This position requires flexibility in scheduling, with the ability to work on overnight shifts, weekends and festive holidays.