Concierge

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Concierge to provide exceptional guest services and assist with various bookings and inquiries. The role requires strong customer service skills, a focus on detail, and the ability to work independently. The successful candidate will have at least 2 years of experience in the service industry and a friendly demeanor. Join a dynamic team and embark on a fulfilling career with opportunities for growth.

Qualifications

• Minimum 2 years experience in the service industry.
• Able to read, write and speak English fluently.
• Knowledge of Opera system and hotel computer systems.

Responsibilities

• Assist guests with tours, flight bookings, and local information.
• Handle administrative tasks and assist in guest requests.
• Ensure high service standards and guest satisfaction.

Skills

Customer Service

Interpersonal Skills

Detail Oriented

Initiative

Education

Minimum GCE ‘O’ Level or equivalent

Tools

Opera system

Job description

Hotel Overview

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s charming sights and sounds at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels are also home to a distinct collection of 12 dining and lifestyle choices including Michelin-starred Modern British fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at the 108,000 sq ft Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.

Concierge

The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.

Summary of Responsibilities:

Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:

OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTS

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Handling of Mail and Message and Lost & Found
• Maintaining of brochures of hotel chain as well as places of interest
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Handle administrative matters pertaining to their respective shift
• Ensuring hotel service standard goals are met
• To assist in any tasks given from time to time

PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTATIONS

• Ensure LQA service standards are in practice as set by the hotel at all times
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
• Lead a Heartist approach to guest experience/service with the team

CONCIERGE DESK AND MISCELLANEOUS DUTIES

• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation etc
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
• Familiar with hotel computer interface, property management systems and internet access
• Attend any department and operational meetings
• Handling and investigation of guest requests/complaints

INVOLVEMENT AS A MEMBER OF THE CONCIERGE TEAM

• Ensure grooming standard set by the hotel at all times
• Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
• Ensure department compliance with safety and security procedures at all times
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service

Requirements:

SKILL FACTORS

Education

• Minimum GCE ‘O’ Level or equivalent

Experience

• Minimum 2 years experience in the service industry

Language Skills

• Able to read, write and speak English fluently

Skills, Knowledge & Ability

• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
• Focused on customer service, detail oriented in training, development and performance management
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Build partnerships with other departments to ensure that guests’ needs are attended to promptly
• Must have a friendly and engaging service attitude
• Possess good guest relations skills, confident, clear English
• Interpersonal skills to deal with guests and colleague issues
• Possess drive, initiative and must be able to work independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/