Job Objectives:
To join a team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc., running Production and Development environments.
Key Responsibilities
- Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance with Standard Operating Procedures
- Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance with Standard Operating Procedures
- Perform reports printing and distribution
- Manage IT-related incidents and problems reported via phone call or e-mail
- Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
- Perform job submission, backup, recovery and restart in accordance with SOP or approved ad-hoc requests
- Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance with Standard Operating Procedures
Key Requirements
- Minimum 2 years of working experience in relevant work area
- Experience in operating at least 3 of these platforms: AS400, Mainframe, Unix/Linux and Windows
- Proficient in using MS Office Suite of products
- Proficiency in Excel macros, pivot tables and charting are a plus
- Proven ability to work independently and under pressure
- A good team player