Community & Operations Executive

GUOCOLAND MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a customer service role. This position involves assisting with tenant onboarding, managing event bookings, and providing exceptional service to guests and members. The ideal candidate will have a diploma in a relevant field and at least two years of experience in customer service or administration. Join a dynamic environment where your contributions will enhance the overall experience for tenants and event attendees. If you are passionate about service excellence and eager to learn, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of customer service or administration experience.
• Diploma in Business Administration or related field required.

Responsibilities

• Assist with tenant onboarding and event bookings.
• Meet and greet guests professionally and handle inquiries.
• Report defects and coordinate repairs with vendors.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Microsoft Office

Education

Diploma in Business Administration

Diploma in Management

Diploma in Facilities Management

Job description

Job Description

Administration

1. Raise Purchase Requisition Form for Network Hub (NWH) related quotations and circulate for signatories.

Booking Platform / Attending to Enquiries

1. Onboarding of new tenants and add on/removal of user accounts.
2. Assist with BBQ pavilion and event terrace bookings from answering query to assist with booking process.
3. Monthly tracking of sales pipeline, monthly budget / sales, tenants' credits usage and generate booking report from OfficeRnD for supervisor's use.
4. Handle queries via walk-in, email and/or WhatsApp Business on NWH and Guoco Midtown (GMT) office (including but not limited to EOT, event terrace & pavilions) rates, availability etc.

Office Tenants’ Workshops

1. Assist on RSVP, registration, and queries on the workshops.
2. Assist on F&B set up, AV and room’s lighting are set up, presentation deck is tested and ready.
3. Assist in any other ad hoc duties assigned to execute workshops.

Customer Service

1. Meet and greet guests, members, customers, and event attendees in a professional manner based on SOP.
2. Tour tenants / public around Network Hub (walk-ins).
3. Promptly attend to members' enquiries and feedback in a professional manner with accurate information.
4. Provide immediate service recovery for lapse in services.

Operation

1. Report defects to supervisor and reach out to relevant vendors/contractors to arrange for repair/replacement (if needed).
2. Be familiar with NWH's floorplans, rates, provision, and overall facilities.

Events

1. Direct and guide guests to event venue / facilities in GMT and NWH.
2. Assist with onsite registration for in-house events (by landlord) and/or other ad hoc duties assigned to assist in event execution.
3. Assist members with check in for bookings, including facilitating of meeting room card access, AV troubleshoot, ensuring drinking water are in place etc.
4. In charge of updating common event calendar with FM team in a timely manner.
5. Ensure the event listings are updated on lightboxes.

Ad hoc duties

1. Attend to other ad-hoc duties, marketing activities as assigned.

Requirements

1. Minimum Diploma in Business Administration/Management/Facilities Management or related field
2. Minimum 2 years of customer service (in hotel, airline, tourism, real estate, or related industries) / administration experience
3. Good communication and interpersonal skills
4. Proficiency in Microsoft Office
5. Positive attitude with a strong willingness to learn