Community & Operations Associate (Coworking Space / Central)

RGF TALENT SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for a customer service professional to enhance member experiences within their workspace. The role involves addressing inquiries, managing administrative tasks, and ensuring operational efficiency, all while fostering a sense of community among members. Ideal candidates should have relevant experience in customer service and a collaborative spirit.

Qualifications

• Prior experience in customer service roles, including retail, hospitality, or coworking spaces.
• Demonstrated excellent active listening skills and clear communication.
• Professional appearance in alignment with company expectations.

Responsibilities

• Anticipate and address member inquiries, enhancing satisfaction.
• Coordinate administrative tasks and manage check-in/check-out processes.
• Troubleshoot routine IT concerns and escalate when necessary.

Skills

Customer Service

Active Listening

Teamwork

Job description

Responsibilities

• Proactively anticipate and address the needs and inquiries of members and guests, ensuring their satisfaction at all times.
• Actively look for ways to connect members within the centre and beyond, enhancing their overall experience and fostering a sense of community.
• Oversee the setup and maintenance of office units and telephone systems, handling any related requests efficiently.
• Coordinate a range of administrative and secretarial services, including postage, courier arrangements, and other ad hoc support, ensuring all tasks are completed accurately and professionally.
• Manage a smooth check-in and check-out experience for members, delivering consistent service excellence.
• Answer and handle incoming calls with professionalism, maintaining a courteous and service-oriented approach.
• Troubleshoot routine IT concerns as they arise within the centre and escalate more complex technical issues to the appropriate support teams when necessary.
• Cultivate relationships with third-party suppliers and service providers to enhance operational effectiveness and improve members’ experiences.
• Identify opportunities to promote additional products and services to members, contributing to revenue growth.
• Provide comprehensive operational support to the local team to drive productivity, cost-effectiveness, and profitability.

Requirements:

• Prior experience in customer service roles, open to retail, hospitality or coworking spaces.
• Demonstrates excellent active listening abilities and conveys information clearly to ensure understanding and follow-through.
• Works well within a team environment, readily offering assistance and sharing knowledge to achieve common goals.
• Consistently maintains a neat, professional appearance in alignment with company expectations.
• Willingness to work on weekends on roster basis, with overtime pay provided.

Interested candidates please click apply or alternatively, submit your CV to [e-mail]). We regret to inform that only shortlisted candidates will be notified.

EA Registration No. R1880053
EA Licence No. 10C2978